Jaclyn Nelson Email & Phone Number

Fontana, Ca, Us

Pomona, California, United States

Supporting SCE organizations in safety and safety compliance. Support employees with ergonomic work environment needs for preventative aide and injury reporting services. Helping to develop, implement, and monitor safety programs, share communications, standards, procedures, and processes to protect the health and safety of SCE employees.

Edison Safety - Reviewing incident data (injuries, vehicle, switching, wiring) to help improve the process and keeping my colleagues safe.

Chino, Ca

Pole Program Management:• Maintaining and updating calendars, including initiating, coordinating, and arranging meetings, conferences, and calls.• Preparing agendas, taking meeting notes, and filing/tracking files.• Reviewing and processing incoming/outgoing mail and email, responding to or routing external and internal customer calls/inquiries, and receiving visitors.• Obtaining and processing incoming work through data entry in SAP.• Utilizing computer applications such as Microsoft Word, Excel, Access and PowerPoint to generate reports and prepare documents/materials.• Submitting supplies orders.• Handling and finalizing routine assignments to ensure timely completion.• Providing back-up coverage and functional direction for other Administrative Aides in the work location.• Maintaining a safety conscious work environment by following Edison safety protocols and safe work practice.

Pomona, Ca

Supplement Worker at Southern California Edison. Working within Performance Management & Analysis department:• Analyzing asset notification corrections and inspection data within SAP.• Working on both overhead and underground assets validating maintenance plans, mop up project management, and review inspections measurement applied to SAP. • Ensure consistent analysis and reporting performance results on T&D construction, inspection and maintain policies, procedures and compliance of SCE.• Analyze data, record and filing DC&M and Grid Ops Field Observations forms into electronic records on FOS (Access) program to maintain SCE record management standards. • Utilizing Lotus Notes 8.5 to track work load, meetings, office communication.• Attending monthly meetings for PM&A to maintain training and safety practices.

Pasadena, Ca

Unsecured Consumer Collections Service Department: • Developed Average Holding Time reports for Site Lead & weekly Shrinkage report for Unit Lead of department• Business Support: Submitting On Site Support tickets: Armadillo, communicator, desktop issues • Tech Support: Replacing/install monitors, desktop towers, fixing keyboards or mouse functions• Collections: Service customers by investigating finances on consumer and business card accounts

Brea, Ca

Unsecure Consumer and Business Credit Collections and Recovery department:• Lead and note take weekly Call Delivery reporting meetings on production, audit, compliance and control operations, and updates for senior management groups and executive managers • Manage, support, and development production and audit reports with a virtual team for consumer & business card and consumer loan products for the U.S. and Canada through Cognos and SQL software. • Member of the Associate Engagement Team – created PowerPoint presentations for the executive manager to present department business updates and announcements

Brea, Ca

Customer Level Collections - Account Specialist:• Managed system access for 3 departments and 2 outreach centers that includes on average 10 managers and 250 associates located in California, Delaware and Arizona for CLC & CAC• Created, analyzed and audited Microsoft Excel reports for quality purposes. Created Organizational Chart for executive FTE stats. • Built a network of contacts to keep communication between the associates, team leaders, tech support, onsite support, and peers for any department issuesProject managed department moves within & out of state: created a department floor map through Microsoft Excel - displays all PC names, cubicle spaces, phone extensions, PC model, seating chart, occupancy information to update upper management and used for TechDirect requests of equipment and access to work with tech support

Brea, California

Customer Level Collections Department:• Consistently demonstrated my commitment to servicing our customers and their relationship by servicing and collecting on relationship based accounts that experienced hardships and finding a solution regarding their debt on default loans• Specialized training in Collections Customer Service and Card Services for 6 different lines of businesses (primarily consumer & business card, heloc, mortgage, and auto loans)

Brea, California

• Assisted Managed groups of 10-20 that include new and tenure associates in absence of their direct manager such as the RBC and Account Ownership-assistant managed.• Developed the curriculum to help new associates transition smoothly into the department providing coaching in their performance and scheduling meetings with departments with in a 10 day nesting period.• Successfully refined and implemented new ideas. For example: Associate Development Tracker as well as campaigns to help production.• Job shadowed tenure trainer, thus prepared me to lead customer treatment training and various collection procedures training to multiple departments to enhance associates performance.• Solved customer’s complex issues within federal laws and company guidelines to minimize losses and maintain the relationship.• Recognized as “Associate of the Month” for November and December in 2007, followed by January 2008.

Brea, California

Auto collection dept as Collect I (Part Time) & Collector II (Full Time)• Exceeded or met every task assigned and soared above average in customer delight and satisfaction.• Assisted new management with the process of the department as well as facilitated new hires for side-by-side training in the department.• Associate of the month for June, July, and August. Received recognition as the Associate of the Quarter following those months.

Brea, California

Customer Service, Leasing:- Appointed as peer leader and trained colleagues to process document microfiche project. - Worked in a call center for customer service on auto lease accounts. Assisted customers on current or past due (10 day) status. - Adaptable to change and willing to take on challenging projects with a creative perspective. (e.g.: lease to loan paperwork; TX property tax; legal documents; title transfers; auto auction sales processing)

Master Of Science, Management, Gpa: 3.92

Activities and Societies: Sigma Delta Beta Honors Society (Business, Management, and Administration)

Bachelor Of Arts, Psychology, Gpa: 3.22

Activities and Societies: Phi Chi Honors Society; Officer of Treasury and Fundraising

Education record

Activities and Societies: Basketball JV & Water Polo JV