Jackie Compton, Ma Email & Phone Number

- Configure and troubleshoot A/V equipment during pre-conference setup.- Provide on-site technical support for presenters, ensuring proper operation of microphones, projectors, and other A/V components.- Quickly and efficiently address unexpected technical challenges during conferences to minimize disruptions and ensure a positive experience for all attendees.- Oversee live streaming of keynotes and breakout sessions for virtual attendees.- Maintain inventory current state of conference technology and advise future purchases.

- Create comprehensive leadership development curricula, including learning objectives, content outlines, marketing plans, and instructional strategies aligned with organizational goals.- Align training content with Korn Ferry competencies identified as crucial for organizational success.- Apply proven instructional design models to develop engaging and effective training materials.- Develop a variety of multimedia content, including presentations, Storyline modules, videos, job aids, and interactive scenarios to enhance learning experiences.- Regularly review and update design practices to stay current with accessibility guidelines and promote inclusivity in all learning experiences.- Upload and maintain learning content in Workday LMS.- Develop assessments and evaluations to measure the effectiveness of training programs.- Analyze participant feedback and performance data to iterate and improve training content.- Manage the end-to-end instructional design process to deliver high-quality leadership development programs.- Develop resources and train facilitators to effectively deliver leadership development programs in various formats, including virtual and in-person sessions.

Orlando, Florida, United States

- Coordinated the creation, tracking, and support of web-based non‐academic and professional development courses in Instructure Canvas. Increased support by 96% between 2019-2020, and 146% between 2017-2020.- Developed web-based professional development course and trainings in variety of course modalities, formats, and technologies.- Supervised part-time staff in creation and support of web-based courses.- Advised best practices for online accessibility, course usability, pedagogy, and instructional design to non-academic course creators.- Created support documentation and other written content for the department's websites. Ensured content met online accessibility requirements, improved end user experience, and represented the organization in a professional manner. - Edited internal and external communications for spelling, grammar, clarity, and consistency.- Wrote, designed, and delivered targeted newsletter on LMS updates, time-sensitive reminders, and best practices in instructional design, pedagogy, and facilitation of web-based non-academic courses.- Devised processes and procedures for university-wide proactive captioning of multimedia for improved accessibility. Transcribed divisional multimedia to create transcripts and closed captions.

Orlando, Florida, United States

- Researched cost-effective transcription/captioning options for the department.- Provided proactive captioning for media for select academic courses to aid in university accessibility compliance.- Managed, developed, and supported all non-creditcourses for the university.- Prepared professionally written training documents and videos about Instructure Canvas.- Edited and reviewed website content for the department website.

Orlando, Florida, United States

- Provided technical support to students, faculty, and staff.- Maintained up-to-date technical documentation for enterprise website.- Trained new employees in official team policies and procedures from initial hire date until independent skills were fully developed.- Performed extensive beta testing on new features prior to global release in the LMS.- Consulted with faculty face-to-face to troubleshoot errors and provide best practice suggestions for online courses.

Master'S Degree, Educational/Instructional Technology, 3.93

Formal Degree Title: Instructional Design & Technology MA - eLearning During my degree program, I conducted an internship with faculty.

Bachelor’S Degree, Creative Writing, 3.99

Activities and Societies: Sigma Tau Delta - secretary (spring 2015); president (fall 2015) Phi Eta Sigma

High School Diploma, 3.75

Activities and Societies: National Honor Society Interact Club Yearbook/newspaper T.V. Production