Jaclyn Johnson Email & Phone Number

New York, Ny, Us

Supporting Records Management & Business Information & Analytics (BIA) teams.

Chicago, Illinois, Us

As a Global Project Manager at RR Donnelley, I've led impactful initiatives that transformed Records Management processes for Morgan Stanley Corporate Services. Key achievements include:Optimized Records Management: Managed a diverse project portfolio, improving data accuracy, accessibility, and compliance standards.Data-Driven Insights: Implemented reporting mechanisms and KPIs for effective progress monitoring and decision-making.Executive Communication: Presented project updates and recommendations to executive management, ensuring transparency and alignment with strategic goals.Change Management Expertise: Led teams through process transformations, providing training and support for smooth transitions.Strategic Collaboration: Worked closely with senior stakeholders to align projects with strategic business objectives.Comprehensive Project Management: Developed and maintained detailed project plans, enhancing progress tracking.M&A Success: Managed Records integration during complex mergers and acquisitions, including the acquisition of E*Trade.Cost Savings: Led initiatives reducing physical records, resulting in over $5 million in cumulative savings.

New York, Ny, Us

In my role as Recruitment & Operations Manager at Forrest Solutions Group, I achieved significant milestones and contributed to substantial growth within the on-site outsourcing division. Key achievements include:National Recruitment Division: Established and led a national recruitment division for on-site outsourcing (Business Process Outsourcing - BPO), servicing 1,000+ positions in business services and security sectors, driving substantial growth and client satisfaction.Team Leadership: Managed a team of 6 recruiters, setting performance benchmarks and KPIs, resulting in improved efficiency and exceptional outcomes.Retention Improvement: Enhanced on-site, outsourced employee retention by 15% through strategic HR initiatives.Client Relations: Cultivated strong client relationships as the main point of contact, addressing concerns, and providing regular recruitment updates.Efficiency Boost: Reduced time-to-fill for open positions from 3 to 1 month using Salesforce automation and proactive candidate pipeline sourcing.Revenue Generation: Successfully operationalized event-based security solutions, generating over $1M in inaugural-year revenue.Cross-Team Collaboration: Designed inclusive hiring programs across outsourcing, temporary, and direct hire services, leading to increased firm revenue.Subject Matter Expertise: Provided SME support for new outsourcing RFPs.

Pembroke, Bm

In my role as an Event & Communication Specialist at Endurance Insurance (Now Sompo Insurance), I provided communication and event support to global specialty insurance and reinsurance teams. I enhanced client communications, optimized event ROI through innovative technology, and drove client marketing initiatives. Key achievements include:Client Communications: Managed and facilitated client communications, including White Papers, press releases, and other client-facing materials, contributing to effective communication and thought leadership within the industry. Key highlights of my achievements include: Trade Show and Client Event Management: Orchestrated activities for trade shows and client events, ensuring seamless execution and memorable experiences for attendees.Leveraged New Technology for Event Reservation: Utilized innovative technology solutions to transform and modernize the event reservation process, resulting in increased event ROI, optimized efficiency, and an enhanced overall client experience.Client Marketing: Developed and executed strategies for client marketing initiatives, fostering stronger client relationships and engagement.Internal Communication: Ensured effective internal communication within the organization, facilitating the exchange of information and promoting collaboration among team members.

Englewood, Colorado, Us

As an MWR Operations Manager with KBR/CH2M, I provided recreation and facility management services at U.S. Air Force bases in Qatar (2008-2009) and Afghanistan (2009-2011). My achievements include:Operations and MWR Management Expertise: Managed recreation and marketing services, facility operations, and MWR programs for U.S. Air Force bases at Al Udeid Air Base, Qatar, and Bagram Air Base, Afghanistan.Program Development: Developed and executed a diverse range of recreational and morale-boosting programs for military personnel, fostering a sense of camaraderie and well-being.Team Leadership: Successfully led teams of 25+ American and international employees.Resource Allocation and Oversight: Demonstrated strong resource allocation skills, effectively managing equipment, personnel, and 8 MWR facilities including learning centers, performance spaces, theaters, recreation centers, call centers, and bars. Directly managed a $6M recreation-focused budget. Contract Expansion Success: Secured a $5 million recreation facility expansion contract for Bagram Air Base, underscoring my commitment to excellence and contract growth.Community Engagement: Fostered community engagement and inclusivity by creating opportunities for social interaction and team-building among troops stationed at the base.Quality of Life Improvements: Implemented initiatives that significantly improved the quality of life for service members, enhancing their well-being during deployment.Safety and Compliance: Maintained a safe and compliant environment within all recreational facilities, adhering to relevant regulations and safety standards.

As an Events & Operations Manager at Events & Adventures in Minneapolis, I excelled in a multifaceted role, combining event management, office operations, and marketing responsibilities. I successfully oversaw a high volume of social events and international travel, managed event budgets, handled office operations, streamlined the member-only website, and played a pivotal role in achieving consistent profitability in the region. Highlights of my achievements include:Diverse Event Management: Orchestrated 30-40 social events and parties every month, including quarterly local and annual international travel experiences. Managed all aspects, including budgeting, staffing, supplies, and marketing.Office Operations Mastery: Effectively managed office operations, liaising with building management, serving as the central point of contact between volunteers, sales staff, admins, and executive management, ensuring smooth day-to-day operations.Local Marketing Leadership: Led local marketing efforts, coordinating with print and radio advertising, and revamping the company website with self-created photos, graphics, and content. Transformed the member-only website section for improved user-friendliness, integration with marketing, sales, and billing systems, enabling data-driven decision-making.Profitable Events: Achieved a significant milestone by ensuring consistent profitability for events, making the Minneapolis location the only office (of 4) with a positive P/L at the end of the month.

Minneapolis, Mn, Us

In my role as Executive Team Lead, Logistics, I led the store's logistics and supply chain operations, prioritizing inventory management, team development, and customer satisfaction. My focus on efficiency and effective leadership contributed to the store's success and enhanced the overall shopping experience.Logistics Leadership: Oversaw store logistics and supply chain operations, emphasizing inventory management and supply chain efficiency to minimize stockouts and reduce excess inventory.Team Management: Managed and developed a dedicated logistics team of 25-45, providing training and mentorship to ensure peak performance and a cohesive work environment.Customer-Centric Approach: Prioritized customer satisfaction by maintaining a well-stocked and organized sales floor, improving the overall shopping experience.Operational Efficiency: Implemented best practices to streamline processes, reduce costs, and enhance logistics department efficiency.Vendor Relations: Cultivated positive relationships with vendors and suppliers, ensuring timely deliveries and product quality.Safety and Compliance: Enforced safety protocols and compliance standards, enhancing the store's safety and security.Inventory Optimization: Monitored and managed inventory levels, improving turnover and reducing shrinkage through accurate stock counts and efficient restocking. Notably, my store was consistently among the top three in the district for accurate stock counts and operational efficiency. Performance Reporting: Tracked and reported key performance metrics, providing insights for decision-making.Cross-Functional Collaboration: Collaborated with other store departments to facilitate effective communication and teamwork, ensuring a seamless product flow.

Saint Paul, Mn, Us

Facilities Management: Oversaw the maintenance and management of the historic streetcar station, preserving its historical significance while ensuring it met safety and operational standards.Event Marketing: Actively promoted the historic streetcar station as a venue for events, effectively marketing the facility to attract community events, rentals, and gatherings, contributing to its continued use and revenue generation.Community Engagement: Worked closely with the community to address concerns related to the streetcar station, gather feedback, and support community events and programs hosted at the historic site.Administrative Support for Environmental Offices: Provided comprehensive administrative support to environmental offices housed within the building, including the GIS (Geographic Information Systems) and Environmental Stewardship/Restoration teams.Reporting and Documentation: Maintained comprehensive records of all activities related to the streetcar station's maintenance, repairs, and event operations.

Tefl Certificate, Tefl

Master Of Science - Ms, Project Management

Bachelor Of Arts (B.A.), Liberal Arts And Sciences, General Studies And Humanities Focused In Management, Communications