Jaclyn Gauna Email & Phone Number

Vista, California, United States

Vista, California, United States

Vista, California, United States

Vista, California

Vista, CA

Vista, CA

• Responsible for providing motivation, supervision, and guidance to a 15 person customer-facing team consisting of Customer Support Reps, Order Processing Reps, Incentive Program Reps, and Order Traffic Coordinators
• Interview, hire and train new quality customer service representatives.
• Build rapport with the customer base by handling difficult issues with professionalism.
• Create a motivated work atmosphere and provide leadership by establishing clear expectations as well as provide ongoing sales and product training.
• Work Closely with other Customer Support Supervisors to ensure goals are being met and identifying new ways to improve the team’s efficiency and effectiveness
• Monitor incoming purchase orders, working closely with sales and operations to provide advance notification of large purchase both in dollars and volume.

Vista, CA

- Supervised, mentored and monitored team of 8 direct reports.- Developed and implemented Customer Service policies, procedures and standard work documents (per ISO 9001 standards). Also developed and administered customer service surveys in accordance with ISO procedure.- Created a motivated work atmosphere by establishing clear expectations and providing.

Vista, CA

- Organized and maintained billing systems.- Recorded all deposits and payments in Quickbooks.- Created billable invoices and setup payroll.- Reconciled purchase orders and contacted customers for collections.- Answered multi-line phones, scheduled appointments and dispatched technicians.

Vista, CA

- Handled all customer complaints and processed returns.- Contacted vendors on a weekly basis to collect credits on outstanding invoices.- Generated inboxes for vendors and reconcile purchase orders.- Responsible for all on-hand inventory and shipping/receiving.

Carlsbad, CA

- Trained and supervised team of 8.- Performed open/close process which included reconciling cash drawers, store's safe and completing all necessary paper work. Also completed nightly deposits.- Created weekly schedule for staff and processed payroll.- Handled returns, loss prevention, marketing, inventory control and merchandising.- Responsible for.

Carlsbad, California

Train and Supervise staff of approximately 6 Open/Close Store and complete all necessary paperwork including reconciling cash drawer and store's safe Payroll, Shipping/receiving, Merchandising, Handle Returns, Cash Handling, Inventory control and Loss Prevention

La Costa, CA

• Cashier, Off Load Merchandise
• Stock Shelves, Handle Returns, Loss Prevention and Merchandising