Jaclyn Kyllo Email & Phone Number

San Francisco Bay Area

Los Gatos, Ca

As a Registration Specialist, I worked directly with program managers on pre-event/on-site registration for multiple corporate events (incentives, CAB, customer conferences, sales kick offs, etc.) ranging from 1k to 3k attendees. As a part of a dynamic team, I continuously assisted in executing seamless event registration while providing professional services and innovative practices to the event industry.

Cupertino, Ca

As the Community Engagement Manager, I was responsible for establishing community partnerships, recruiting volunteers, and raising awareness of WVCS in the community. I worked to meet and exceed volunteer recruitment targets and consistently provide a sufficient number of volunteers to our expanding program.Volunteer Management•Fostered over 500 volunteer relationships, 160 volunteers donating nearly 425 hours per week. •Streamlined the recruitment process by utilizing Salesforce, WVCS Website, and social media to attain a 95% placement rate. •Managed an improved Volunteer Celebration, alongside three committee members, by infusing event logistics and efficiency thus increasing attendance by 15% and decreasing cost by 60%.•Demonstrated leadership within the department while the department transitioned between 6 different supervisors by encouraging consistency and delegating tasks. •Directed the volunteer needs & logistical plans for our Holiday Shopping Spree, where 60 volunteers and over 160 hours were leveraged. Community Relations and Partnerships• Develop community partnership strategies w/the Executive Director and Director of Community Resources• Lead targeted research efforts to develop a strategic plan for relationship-building and new community partner engagement• Identify, establish & maintain links with media/faith communities/service groups/schools/community or governmental agencies to provide information about WVCS services, events and current volunteer opportunities• Arrange & attend events, conferences, and meetings to build and maintain community relationshipsLeadership and Management• Work w/WVCS Management Team to develop, maintain and implement WVCS’ volunteer policies and procedures• Work w/Directors to update and maintain volunteer job descriptions•Work collaboratively with all departments of WVCS to maximize the benefit of volunteer involvement with all functional areas

Del Monte Forest, Ca

Stillwater Bar & Grill Lodge Banquet Supervisor for the 2016 AT&T National Pro-Am. • Established a sensational atmosphere for the 1000+ guests through impeccable management of supplies, equipment, and a 4 person staff. Corporate Hospitality Assistant Manager for two private hospitality suites during the 2015 Concours D’Elegance. • Provided world-class banquet service and exceptional personal engagement to high-profile clientele through meticulous BEO execution and a team of 10 staff members.

San Jose, Ca

The New Student Mentoring Program is a first-year experience program focused on easing the transition of incoming EOP students to SJSU. Participants are empowered through purposeful weekly meetings with trained peer mentors who provide motivation, accountability and a process for engagement with campus.As an EOP Mentor, I served as a guide, a friend and source of support and motivation throughout the year. Our staff are students who successfully transitioned into SJSU themselves. We are there to teach our students about the campus, university life and how to attain your goal of a university degree.As a Mentor, we:-Provide students with support services to achieve their personal and academic goals while they are in college and in preparation for successes beyond their undergraduate degree.-Personally develop 25 EOP Students (Mentees, first-year first-generation students coming from low-income families) through one-on-one meetings containing academic/personal conversations, worksheets, and exercises.

Pebble Beach, Ca

The AT&T Pebble Beach Pro-Am is one of golf's most celebrated and beloved events. Spanning three beautiful courses on the Monterey Peninsula (Spyglass Hill Golf Course, Monterey Peninsula Country Club Shore Course, and Pebble Beach Golf Links), it attracts the PGA's top professionals and some of the best known celebrities. The goal of the AT&T Pebble Beach National Pro-Am is not only to provide a highly competitive and entertaining PGA event, but also raise money for philanthropic causes. The Special Events Management Team (SEMT) works directly with Pebble Beach representatives to manage, plan, coordinate, and oversee their assigned hospitality areas at one of the PGA’s most celebrated golf tournaments. Skybox Manager:The skyboxes at the AT&T Pebble Beach Pro-Am provide some of the most exclusive hosting venues in all of golf. - Responsible for management and oversight of multiple corporate clients (Intel, Lenovo, Otis Elevators, GPJ Marketing Firm), and hosted VIP Guests in Corporate Hospitality luxury suites called Skyboxes.- Handled Banquet Event Orders (BEOs) and BEO charge forms.- Interacted with clients, servers, bartenders, and culinary individuals to ensure a flawless guest experience.- Managed a staff of 10 or more of Pebble Beach staff and temporary employees.- Maximized financial performance by up-selling food options listed on the menu.- Working alongside fellow SEMT members of San Jose State to establish a “One In a Lifetime Experience” during training and on-course at Pebble Beach Resorts.

San Jose, Ca

The Resident Advisor (RA) position works closely with other University Housing Services (UHS) staff to develop/ maintain an atmosphere that promotes residential communities through excellence in academics/personal development opportunities for students in housing. RAs continuously develop communities and present programs that involve students, faculty and staff, as well as uphold UHS Policy.ADMINISTRATIVE/COMMUNICATIONWorked diligently to maintain strong administrative skills in order to assist residents’ needs, meet deadlines, and support all areas of UHS/SJSUEX:• Attend /participated /assisted in 3 fall and 2 spring training programs, as well as in on-going meetings. Hosted a training session for the RAs regarding Work/Life Balance.• Completed administrative tasks as needed (i.e. incident reports/all programming materials, etc.).• Performed regularly scheduled duty shifts (i.e. responding to emergencies/lockouts, etc.)COMMUNITY DEVELOPMENTContinually established/maintained/and supported a positive, living-learning environment in the hallEX:• Encouraged personal, social, and academic development of students• Demonstrated working knowledge of campus agencies in order to provide academic and personal support• Acted as a mediator in conflict situations (i.e. roommate conflicts, noise disruptions, floor disputes, etc.)PROGRAMS• Assessed/initiated/planed and implemented 80+ programs total from floor/suite/apartment scale to building scaleMULTICULTURAL COMMITMENTServed as a role model for residents in broadening their cultural awareness. Engaged in activities/training programs, and other experiences which broaden my and students understanding and appreciation of the differences between people ROLE MODELING & SUPERVISIONAs a supervisor and leader in the community, I had an ability to do this on a day to day basis. As noted, we are often viewed to be on the job 24-hours a day in the role of supervisor, advisor and role model to all residents and staff

San Jose, Ca

- Establish a seamless, enthusiastic and transformational launch for the 2014 Cinequest Film Festival, as well as the closing celebration events.- Providing film festival guests with efficient, friendly and personable customer service, while offering the finest of drinks and hors d’oeuvre.- Create an environment that readily promotes and encourages guest to connect and network, may it be through interactive staff and entertainment.- During event, our team serves as the liaison between volunteers and the event supervisor, as well as maintaining connections with the on-site sponsors.