Jaclyn Brooks Email & Phone Number

Lafayette, Indiana Area

Lafayette, Indiana Area

Responsible for medical billing and insurance follow upAudited medical claims identifying and correcting errors to increase revenue collectionprovided instruction for new and existing staff membersEngaged in policy research to resolve exceptionally difficult claims

Lafayette, Indiana Area

Promoted from agent to supervisor after demonstrating superior customer service skillsDirectly supervised twelve agents, indirectly supervised over 200 agents on a busy cell phone company inbound customer service campaign.Coached agents to meet all metrics required by contracting companyUtilized positive reinforcement to increase employee morale and decrease attrition

Defiance, Ohio

Managed fifteen employees directly; coordinated the animal feed areas, receiving, cashiers, and the back office paperwork.Increased inventory turnover by 26% in under three months in animal feed departmentBalanced payroll expectations with the need to keep customer service levels highAchieved low turnover and successfully recruited long term employees

Defiance, Ohio

Promoted from cashier to Team LeaderManaged about 25 cashiers, head cashiers, and customer service desk employeesResolved customer complaints and employee conflicts

Mba, Healthcare Administration

Bachelor'S Degree, Business Administration And Management, General