● Sales initiation and program logistics coordination for an average of 122 classes per year (an increase of 35% from previous years)● Sourcing & shipping of training materials, booking travel accommodations, and processing registrations to ensure optimized client experience● Customer Relationship Management (CRM) software implementation to enhance company efficiency, improve workflow & customer service,and increase sales & profitability● Trade-show representation at multiple domestic locations to enhance company awareness, improve sales, and engage with potential clients● Marketing campaign management, including deployment on social media (Facebook, Instagram and Twitter) and the company website, toincrease brand presence, improve customer communication, and finalize sales of training programs● Standard operating procedure creation and implementation across multiple positions to enhance the onboarding and training process for newemployees

● Account management and strategic planning to re-establish customer relations with previously lost clients● Customer certification attainment support and regulatory compliance maintenance● Process improvement implementation via upgrades to electronic program material to ensure efficient certification

● Planned, implemented, and documented Therapeutic Recreation based programs focusing on physical activity and leading a healthy lifestyle foryouth and families for community participants of varying abilities● Facilitation of maximal independence and positive experiences for participants via interactional encouragement● Volunteer recruitment through Colorado State University and other community programs to provide service quality improvement via increasedvolunteer support at each program offered through Adaptive Recreations Opportunities

• Collaborated with all departments of the hotel to offer a great experience at this location.• Exceeded semi-annual sales goals in reservations and new member sign ups by 30%.• Resolved all guest issues in a professional manner and accommodated them accordingly.• Maximized profits by capitalizing on opportunities to upsell additional merchandise. Listening to customer’s needs and finding available upgrades allowed me to reach these goals and increase profits for Hilton.