Jaclynn Strauss Email & Phone Number

Fort Collins, Colorado, United States

Fort Collins, Colorado Area

• Initiate sales and coordinate program logistics for an average of 122 classes per year.
• Manage day-to-day business operations including supervision and assignment delegation for team members.
• Implemented the company’s Customer Relationship Management (CRM) software to increase efficiency and improve customer service. This resulted in workflow improvement which increased sales and profitability.
• Attended company sponsored trade shows across the country, set up the sales booths and engaged with prospects and customers.
• Manage marketing campaigns involving the company website and social media (Facebook, Instagram, and Twitter) to increase brand presence for Dive Rescue International. These campaigns increased communication between.

Fort Collins, Colorado Area

• Worked with customers through the process of earning Dive Rescue International certifications and processed paperwork before and after classes have been completed.
• Entered all information into online database and created digital documents that decreased hard copy files in the work place.
• Received incoming calls and delegated questions to the appropriate staff member.
• Proficient in writing and handling business correspondence.
• Updated program material to ensure the certifications process was as streamlined as possible.

Fort Collins, Colorado Area

• Plan, implement, and document Therapeutic Recreation based activities for community participants of varying abilities.
• Encourage interactions of the participants to facilitate maximal independence and positive experiences.
• Recruit volunteers at events through the Colorado State University and other community programs. Increase quality of services through additional volunteers at each program offered.

Fort Collins, Colorado Area

• Collaborated with all departments of the hotel to offer a great experience at this location.
• Exceeded semi-annual sales goals in reservations and new member sign ups by 30%.
• Resolved all guest issues in a professional manner and accommodated them accordingly.
• Maximized profits by capitalizing on opportunities to upsell additional merchandise. Listening to customer’s needs and finding available upgrades allowed me to reach these goals and increase profits for Hilton.