Customer Service Representative
CurrentAddresses customer’s needs and concerns and resolves account issues. Educates customers on SMUD rules, rates, regulations and standards related to providing electric services programs and other services.
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@wellsfargo.com
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Jaclyn Pennington is listed as A leader with purpose and passion for personal development. at SMUD, a company with 1596 employees, based in Sacramento, California, United States. AeroLeads shows a work email signal at wellsfargo.com and a matched LinkedIn profile for Jaclyn Pennington.
Jaclyn Pennington previously worked as Customer Service Representative at Smud and Business Development Consultant at The Solutions Center. Jaclyn Pennington holds Registered Nursing/Registered Nurse from American River College.
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Detail-oriented and technically skilled professional with a strong foundation in customer service, project management, and administrative support. Proven ability to interpret technical information, document standards, and communicate effectively with both internal teams and external partners.
Listed skills include Microsoft Office, Customer Service, Microsoft Excel, Leadership, and 5 others.
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Sacramento, California, United States
Addresses customer’s needs and concerns and resolves account issues. Educates customers on SMUD rules, rates, regulations and standards related to providing electric services programs and other services.
Sacramento, California, United States
Responsible for helping to identify business weaknesses and challenges and determine relevant solutions.Establishes and implements systems and protocols to comply with state and federal laws regarding both tax filing and the sale of insurances.Provided administrative support including, project management, bookkeeping, and payroll. Executed training and.
Sacramento County, California, United States
Team Lead responsibilities including responding to escalated inquiries and complaints that require special handling; including issues forwarded by upper management and enterprise level. Performs some operational duties and project work of supervisors.Provides direct coaching and mentoring to representatives for career and personal development.Processes.
Sacramento, California
Responsible for responding to escalated inquiries and complaints on the most complex products and services from internal customers. Communicates with other departments, managers, and vendors to resolve customer issues.Provides assistance to less experienced representatives, one on one feedback, coaching, mentoring on performance training, polices.
Sacramento CA 95825, United States
Works on special projects and participates in coaching less experienced representatives. Handles escalated calls from first level contacts.Answers inquiries, resolves problems, and offers products and services to customers based on needs. Responsible for responding to routine and complex inquiries and complaints from customers regarding consumer, business.
Sacramento, California
Answers inquiries, resolves problems, and offers products and services to customers based on needs. Responsible for responding to routine and complex inquiries and complaints from customers regarding consumer, business, and credit card products and services. Assesses customer needs and recommends alternative products and services.Exhibits the ability to.
Sacramento, California, United States
Scheduled and managed 6-8 employees per shift based on projected business needs. Maintained and closely monitored inventory daily to guarantee stock was replenished as necessary.Recruited, trained and mentored employees ensuring exemplary food service practices in compliance with state and county regulations.Earned green passing placard from the County of.
Folsom, California, United States
Directed day-to-day operations in a fast paced retail store generating more than 1M in annual revenue.Recruited, trained, mentored and managed 10-14 member team daily ensuring continuous outstanding customer service.Provided coaching and invigorating accountability for store results and staff performance.Maintained a high level of achievement while.
Developed highly empathetic client relationships and earned a reputation for exceeding sales goals. Accurately recommended, selected and helped locate merchandise based on customer needs and desires.
Provided accurate and appropriate information in response to customer inquiries. Developed effective relationships with all dealership departments through clear communication. Handled incoming and outgoing correspondence, including mail, email and faxes. Screened telephone calls and inquiries and directed them as appropriate.
Sacramento, California, United States
Managed quality communication and customer support for each client. Presented customers with invoices and receipts and collected payments for service. Handled incoming and outgoing correspondence, including mail, email and faxes. Organized personal and professional calendars and supplied reminders of upcoming events.
Maintained calm demeanor during high-volume periods and special events. Managed morning rush of over 50 customers daily with efficient, accurate, and levelheaded customer service.
Other employees you can reach at smud.org. View company contacts for 1596 employees →
Bruce Baccei
Colleague at Smud
Sacramento, California, United States, United States
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EP
Eric Poff
Colleague at Smud
El Dorado Hills, California, United States, United States
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Patrick Guild
Colleague at Smud
West Sacramento, California, United States, United States
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TJ
Terra Jaime, Eit
Colleague at Smud
Greater Sacramento, United States
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Gamaliel Ortiz
Colleague at Smud
Sacramento, California, United States, United States
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Mark Bedrin
Colleague at Smud
Rocklin, California, United States, United States
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JK
Jonathan Knox
Colleague at Smud
Sacramento, California, United States, United States
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MR
Michelle Rinne
Colleague at Smud
Carmichael, California, United States, United States
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CC
Christopher Cole
Colleague at Smud
Sacramento, California, United States, United States
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SM
Susan Mcdonald
Colleague at Smud
Greater Sydney Area, Australia
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Quick answers generated from the profile data available on this page.
Jaclyn Pennington works for SMUD.
Jaclyn Pennington is listed as A leader with purpose and passion for personal development. at SMUD.
AeroLeads has found 1 work email signal at @wellsfargo.com for Jaclyn Pennington at SMUD.
Jaclyn Pennington is based in Sacramento, California, United States while working with SMUD.
Jaclyn Pennington has worked for Smud, The Solutions Center, Wells Fargo, Arizona Coffee Co, and Ecko Unltd.
Jaclyn Pennington's colleagues at SMUD include Bruce Baccei, Eric Poff, Patrick Guild, Terra Jaime, Eit, and Gamaliel Ortiz.
You can use AeroLeads to view verified contact signals for Jaclyn Pennington at SMUD, including work email, phone, and LinkedIn data when available.
Jaclyn Pennington holds Registered Nursing/Registered Nurse from American River College.
Jaclyn Pennington is listed with skills including Microsoft Office, Customer Service, Microsoft Excel, Leadership, Microsoft Word, Public Speaking, Social Media, and Merchandising.
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