Jaclyn Pennington Email & Phone Number

Sacramento, Ca, Us

Sacramento, California, United States

Addresses customer’s needs and concerns and resolves account issues. Educates customers on SMUD rules, rates, regulations and standards related to providing electric services programs and other services.

Sacramento, California, United States

Responsible for helping to identify business weaknesses and challenges and determine relevant solutions.Establishes and implements systems and protocols to comply with state and federal laws regarding both tax filing and the sale of insurances.Provided administrative support including , project management, bookkeeping, and payroll. Executed training and managed company wide and clientele communication.

Sacramento County, California, United States

Team Lead responsibilities including responding to escalated inquiries and complaints that require special handling; including issues forwarded by upper management and enterprise level. Performs some operational duties and project work of supervisors.Provides direct coaching and mentoring to representatives for career and personal development.Processes complex on-line transactions, performs extensive research to identify and implement procedural improvements.

Sacramento, California

Responsible for responding to escalated inquiries and complaints on the most complex products and services from internal customers. Communicates with other departments, managers, and vendors to resolve customer issues.Provides assistance to less experienced representatives, one on one feedback, coaching, mentoring on performance training, polices, procedures and new and enhanced services and procedural changes.

Sacramento Ca 95825, United States

Works on special projects and participates in coaching less experienced representatives. Handles escalated calls from first level contacts.Answers inquiries, resolves problems, and offers products and services to customers based on needs. Responsible for responding to routine and complex inquiries and complaints from customers regarding consumer, business, and credit card products and services. Assesses customer needs and recommends alternative products and services.Exhibits the ability to navigate multiple windows and applications while servicing customers simultaneously.

Sacramento, California

Answers inquiries, resolves problems, and offers products and services to customers based on needs. Responsible for responding to routine and complex inquiries and complaints from customers regarding consumer, business, and credit card products and services. Assesses customer needs and recommends alternative products and services.Exhibits the ability to navigate multiple windows and applications while servicing customers simultaneously.

Sacramento, California, United States

Scheduled and managed 6-8 employees per shift based on projected business needs. Maintained and closely monitored inventory daily to guarantee stock was replenished as necessary.Recruited, trained and mentored employees ensuring exemplary food service practices in compliance with state and county regulations.Earned green passing placard from the County of Sacramento Environmental Management Department for health and food inspection 6 years in a row.

Folsom, California, United States

Directed day-to-day operations in a fast paced retail store generating more than 1M in annual revenue.Recruited, trained, mentored and managed 10-14 member team daily ensuring continuous outstanding customer service.Provided coaching and invigorating accountability for store results and staff performance.Maintained a high level of achievement while balancing the needs of multiple customers simultaneously in a fast paced,result-oriented retail environment.

Developed highly empathetic client relationships and earned a reputation for exceeding sales goals. Accurately recommended, selected and helped locate merchandise based on customer needs and desires.

Provided accurate and appropriate information in response to customer inquiries. Developed effective relationships with all dealership departments through clear communication. Handled incoming and outgoing correspondence, including mail, email and faxes. Screened telephone calls and inquiries and directed them as appropriate.

Sacramento, California, United States

Managed quality communication and customer support for each client. Presented customers with invoices and receipts and collected payments for service. Handled incoming and outgoing correspondence, including mail, email and faxes. Organized personal and professional calendars and supplied reminders of upcoming events.

Maintained calm demeanor during high-volume periods and special events. Managed morning rush of over 50 customers daily with efficient, accurate, and levelheaded customer service.

Registered Nursing/Registered Nurse

Education record

Education record