Jaclyn Petejan (Tomé) Email & Phone Number

Markham, Ontario, Canada

Richmond, British Columbia, Canada

Aurora, On

• Responsible for entering supplier invoices accurately and within 24 hours of receiving.• Prepare cheque run and process credit card payments weekly.• Create and send all client invoices and credit memos daily.• Participate and lead weekly team huddles, presenting positive and inspirational learning knowledge.• Actively managed collections of past due invoices, with great results, maintaining an 85% reduction in outstanding invoices.• Successfully implemented Salesforce CRM and provide ongoing support and education for team.• Able to handle confidential and sensitive information with discretion.

King City

Responsible for allocating and distributing invoices to project managers located across Canada.Completed accurate posting of a high volume of invoices, expense reports, purchase orders and credit memos for multiple companies (200-300 daily). Completed matching of invoices to cheques to ensure accuracy before payment is released. Managed customer and employee inquiries by providing payment status on invoices and expenses. Able to handle incoming calls for vendor inquiries and resolved invoice discrepancies.Initiated collections against past due accounts, and report back to office manager.

Newmarket

Maintained daily direct and indirect client relations; acted as point of contact for customers providing company information and support.Operated a touch screen POS system; verified that daily cash records were accurate and completed all necessary paperwork for head office. Worked in a fast paced environment while working efficiently and effectively. Provided customers with excellent customer service and strived to exceed their expectations.

Aurora

Managed the customer service functions including cash, cashiers, and merchandising.Ensured all loss prevention programs were implemented to standard and cashiers compliedwith all guidelines.Handled customer complaints in an effective, positive manner which resulted in a favourableresolution for both the customer and the store.Maintained standard of housekeeping and image based on guidelines. Operated OLG Lottery Machines.Ensured balanced tills of all cashiers, deposits and safe.Handled returns for cosmetics, pharmacy, and front store cashiers.

King City

Maintained daily contact with clients by acting as point of contact with a high volume oftelephone calls, providing company information and transferring clients to the appropriateemployee.Ensured all general office duties (filing, shredding, data entry) were completed in a timelymanner.

Education record

Real Estate

Bcomm, Marketing Management Major, Finance Minor

Activities and Societies: Ryerson Commerce Society (RCS) Street Team 2010 - 2011, RCS Frosh Organizer 2010, RCS Frosh Leader 2011, RCS.

Accounting

Accounting Basics I & II Quickbooks I Microcomputer Applications for Business

High School Diploma

Activities and Societies: Best Buddies 2007 - 2008, Activist's for a Cleaner Tomorrow 2008 - 2009