Jackie Runtz Email & Phone Number

Owensboro, Ky

• Provides interior design and sales services to homeowners• Creates design and finishing solutions to achieve homeowner's objectives• Discovers solutions and directs trades and construction teams for production issues, problems, discontinued products, errors, etc.

Remote - Work From Home

• Liaison between the FCC and television stations to ensure accurate reimbursements• Utilized complex proprietary processes and software• Received, processed, verified and reconciled invoices• Used data entry skills to accurately document and input information.• Composed detailed cover letters and explanatory cost breakdowns for the FCC and clients• Partnered with other project managers to review costs and update budgets, subsequently reporting to clients.• Executed clear and concise communication with remotely working teammates

Shreveport, Louisiana

• Supervised team of 15 across 6 different locations• Developed data analysis for collections and implemented new program which resulted in 30% increased collections• Created patient satisfaction investigation that lead to a streamlined collection of paperwork, insurance information, copays and deductibles• Updated call answer system to better manage phone tree hierarchy. Program decreased average hold time by 37%• Leader of marketing team• Project Manager for new EMR system implementation. Brought Cerner system live on time within 3 month accelerated time frame• Developed and posted job descriptions, reviewed resumes, hired and fired staff• Chief trainer for Allscripts PM, Phreesia, and Cerner win32

• Supervised staff of 7, responsible for growth, development and schedules • Coordinated and collaborated with staff to deliver quality patient care.• Responsible for efficient clinic flow and attainment of patient volume goals• Counted, ordered and organized inventory• Experienced with Medicaid and commercial insurance companies for authorizing services and prescriptions• Resolved billing issues with ICD 9 and ICD 10 codes with Medicaid and commercial insurances.

Richmond, Virginia

• Handled 100 -150 auto accident claims that occurred in VA, WV, MD or FL• Efficiently investigated coverage, determined injuries, coordinated rentals/tows, and issued payments.• Expertly explained coverage and the claims process to all parties involved• Member of the United Way Fundraiser Committee and Community Relations Committee• First Aid team member

• Supervised staff of 10, responsible for growth, development and schedules• Conducted second round interviews• Marketed and maintained relationships with corporate accounts, body shops and dealerships • Increased retention by 61%• Managed 3.5 million dollars in assets• Focused on customer service, achieving a completely satisfied rating of 90%

Cincinnati, Ohio

• Entrusted to open and close store• Interviewed and hired sales associates • Coached sales associates individually on selling skills through formalized objectives• Successfully handled multiple cash and credit card transactions on a regular basis• Provided exceptional customer service, especially when dealing with frustrated customers