bant.io is a B2B growth agency that combines the power of a proprietary omni-channel platform with campaign strategy, analysis and optimization. This unique combination enables our team and clients to make better and more data-driven decisions, leading to quicker, more predictable, and scalable results.Accomplishments: Implemented OKRs, improving customer retention, account expansions, productivity, and product quality.Created several employee programs, enhancing employee skills and happiness, resulting in a 98% employee retention rate.Developed an AI product roadmap, driving a 50% increase in sales and achieving a 96% MoM retention rate at Zopto.Established agile methodologies, doubling output and cutting bugs by 50%.Restructure offers at multiple companies, leading to significant increases in ARPU and LTV.

Accomplishments:Led the company through a successful acquisition, leading M&A due diligence and preparing the business for sale.Steered rapid company expansion, resulting in 4x growth over a two-year period.Improve profit margins by 25-30% at both companies through operational and financial optimizations.Implemented a new organizational structure through mentorship and performance programs, boosting productivity by 20%.Researched and managed the implementation of new company-wide systems (Slack, Monday.com, HubSpot, Stripe, and Intercom), significantly improving communication, efficiency, business intelligence, and client experience.

Accomplishments: First Client Success hire, taking over day-to-day management of the clients from the Founder. Grew client portfolio from 10 to 120 clients within 6 months, while increasing retention rate from 75% to 92% at Bant.io. Developed case study incentive programs for clients and employees, leading to over 200 case studies, driving sales.Hired and trained the first Client Success team at both companies, developing all documentation, and establishing workflows, processes, policies, and performance criteria.

Zopto is an end-to-end AI-powered revenue generation platform for B2B companies. Zopto combines multi-step omni-channel workflows with an AI BDR built-in that engages with prospects and books meetings on your behalf.Accomplishments: Implemented OKRs, improving customer retention, account expansions, productivity, and product quality.Created several employee programs, enhancing employee skills and happiness, resulting in a 98% employee retention rate.Developed an AI product roadmap, driving a 50% increase in sales and achieving a 96% MoM retention rate at Zopto.Established agile methodologies, doubling output and cutting bugs by 50%.Restructure offers at multiple companies, leading to significant increases in ARPU and LTV.

Accomplishments:Led the company through a successful acquisition, leading M&A due diligence and preparing the business for sale.Steered rapid company expansion, resulting in 4x growth over a two-year period.Improve profit margins by 25-30% at both companies through operational and financial optimizations.Implemented a new organizational structure through mentorship and performance programs, boosting productivity by 20%.Researched and managed the implementation of new company-wide systems (Slack, Monday.com, HubSpot, Stripe, and Intercom), significantly improving communication, efficiency, business intelligence, and client experience.

Republix acquired Zopto and bant.io in December 2021. I helped oversee the SaaS & SMB Division. In this role, I drove operations, strategy, go-to-market (GTM) initiatives, and client success across all businesses within the division.Accomplishments: Led the successful integration of three marketing agencies, consolidating systems, talent, and processes to ensure smooth operational alignment, enhancing overall organizational performance.Restructured Client Success, resulting in a 15% revenue increase, 60% profit increase, and improved client satisfaction scores.Cultivated a data-driven, agile culture within a traditional agency, leading to a 50% rise in project success rates and a 20% increase in cost-of-goods-sold net income.

Chief is a private network designed for the most powerful women executives to strengthen their leadership, magnify their influence, and pave the way to bring others with them.

Program Management (75% Allocated)End-to-end Global Vendor Management | Policy & Procedure Development and Compliance | Recruiting Strategy Development and Implementation | Team Training and Management | Contract NegotiationCommunications (25% Allocated)Corporate Branding and Communications | Website and Intranet Development | Content Writing | PR Coordination | EventsSpecial ProgramHead of Operations & Technology for ExperienceIT*All Operations | Website and Content Management | Recruiting | Events Accomplishments:Researched and launched recruiting and onboarding operations in EMEA and LATAM, creating a new $5M revenue stream.Established vendor success criteria, leading to a 50% increase in productivity and a 20% improvement in placement rates.Developed the company’s first intranet site for employee awareness, engagement, and corporate communication.Hired over 120 students through the ExperienceIT program, a technical training initiative, filling workforce gaps by upskilling and retaining local talent.

Client: Cricket CommunicationsEnd-to-end management, from product development to product installation | Grew account 94% in the first 16 months, with 46% growth in the last 6 months | Developed marketing strategy and collateral to promote growth

Grew and Managed Volunteer Base | Social Media Strategy and Media | Community Partnerships

Led a team of four people, responsible for the receivables of 15,000 customers

Assembled Local Chapter | Fundraising | Rally Volunteer Base | "Get out the Vote" campaign | Events | Coordinating with the National Campaign Center

Researched, compiled, and analyzed qualitative and quantitative data for focus groups.

Customer retention specialist for life insurance provider, AIG

Operations | Sales | Marketing