Spending 10+ years of my career in the automotive sector—in corporate and dealer-side environments—I possess experience in end-of-term revenue recovery, retailer communications, credit analysis, and finance and insurance management. With a track record of innovating processes, structuring deals, and driving profitability, I have proven to be highly analytical with a logical and pragmatic problem-solving approach.★ ★ ★Joining BMW Financial Services in 2008 as an End-of-Term Recovery Specialist, I managed customer relationships at the end of their leases, negotiated and settled receipts, and facilitated millions of dollars in revenue recovery through award-winning procedural changes. Next, as a Retailer Communications Specialist, I supported the West Coast region of BMW, Mini, and Rolls-Royce dealers, serving as their dedicated resource for questions on BMW financial policy, procedures, and programs. This time working with our internal customers, I optimized dealer satisfaction by quickly addressing and resolving any issues with the potential to impact operational efficiency, revenue capture, and profit generation.★ ★ ★Lastly, during my tenure in the BMW Financial Services corporate office, I engaged as a Credit Analyst, evaluating and approving applications while ensuring compliance with lending criteria and regulatory requirements. With high levels of administrative efficiency, I was able to meet and surpass key indicators measuring productivity and quality, a skill that has served me well over the past 8 years as Finance and Insurance Manager with Chapman BMW.★ ★ ★Chapman BMW was one of the customers I served while with BMW Financial Services, and they recruited me to move to Arizona based on my unmatched reputation for operational excellence, depth of financial and lending knowledge, and strengths in customer experience management. Since joining the largest BMW group in the Western Region, I have accelerated revenue and profit growth, met and surpassed production and efficiency goals, and catalyzed improvements in processes and programs. This position has allowed me to deepen my knowledge of the automotive sector and has leveraged the experience I possess at the corporate and customer levels.
Listed skills include Customer Service, Microsoft Excel, Microsoft Word, Outlook, and 20 others.