Jacqueline Montoya Email & Phone Number

United States

Built strong and empathetic relationships with client parents to better understand and address their challenges, ensuring success in the program and future goalsAchieved a client retention rate increase of 20% by proactively monitoring client engagement and conducting monthly check-ins via phone or Zoom to address family and child needsPartnered with other cross functional teams and community organizations to create custom solutions to meet clients’ unique needs, documenting referrals in CopaLead virtual client workshops via Zoom to educate clients on effective parenting and childhood development using PowerPoint and discussion topics to engage participants and reach a 90% client return rate

Served as a trusted advisor, advocating for over 100 clients to facilitate their criminal process along with informing them of their rights so that they were able to become increasingly self sufficientEnsured professional and meaningful relationships with clients to create an atmosphere of empathy, mutual respect, and support Be a liaison between the legal team and counseling department to communicate and meet clients needs as priorityParticipated in virtual court hearings via zoom and assist clients with court documentation remotelyUtilized problem solving skills to resolve barriers clients were facing.

Collaborated on a consistent basis with up to 7 different service providers, including attorneys, therapists, and police officers. Utilized agency database to enter over 50 clients confidential information. Completed individualized service plans for clients to present to a judge in court. Supported clients through service referrals and short term counseling.

Bachelor Of Arts - Ba

Activities and Societies: Phi Alpha Honors Society

Education record