Jaco Strydom Email & Phone Number

Australia

Melbourne, Victoria, Australia

• Client Relationship ManagementWork closely with the Business to understand their requirements; liaised and managed internal and external stakeholders in a multi-vendor environment to ensure the best possible outcome.
• Add additional functionality to the harvest management system (HMS)
• Position HMS to grow into a farm management system (FMS) by introducing farm maintenance and horticultural activities (pest and disease, crop work, forecasting and harvest planning)
• Implementation of HMS to the China business, and broaden the footprint across categories
• Introduced an Operational framework to support and maintain the harvest management system
• Improve vendor relations and realign SLA contracts

Nepal

Mt Everest expedition

Melbourne, Australia

Client Relationship ManagementWork closely with the Customers to understand their Business and build a long term relationship; liaised and managed internal and external stakeholders in a multi-vendor environment to ensure the best possible outcome, identify the challenges and opportunities to provide a continuous improvement framework.Business Case.

Johannesburg Area, South Africa

• Core Operational Responsibilities:
• Managing all operational and strategic activities.
• Consolidating and refocussing service delivery by designing developing and introducing processes and standards within an operational capacity.
• Promoting a customer-focused service and maintaining a commitment to the timely delivery of ICT support services within the Customer Service Charter.Human Resource Responsibilities:
• Providing on the job support, supervision, leadership and motivation to permanent and contract staff to ensure the efficient and effective delivery of ICT Services.
• Maintaining the governance throughout the company by implementing a Core Ideology linked to each individual staff members Performance Agreement, measured on a quarterly basis.Technical Responsibilities:

Johannesburg Area, South Africa

• Responsibilities:
• Managing all aspects of the operational environment to ensure that the service delivery outcomes meet all key performance indicators.
• Developing and implementing server and workstation processes to provide stable ICT infrastructure to support the business.
• Measuring the performance and stability of the workstations and file servers to effectively mitigate risk.
• Establishing and managing project teams to ensure the optimum use of resources whilst maintaining compliance to operational performance targets.
• Ensuring multisite, simultaneous new implements are delivered within deadlines and in accordance to budgetary and resource constraints.

Johannesburg Area, South Africa

• Responsibilities:
• Managing all operational activities to achieve and maintain a stable operational environment on a national basis.
• Allocating and managing IT projects whilst maintaining compliance to all budgetary and resource constraints.
• Supporting and guiding internal company technical support teams (including Technical Architect, Analysts, Business Consultants and Testers) on emerging technologies as well current project management methodology.
• Establishing and managing a team of technical engineers to ensure the optimum use of resources to maintain compliance to operational performance targets and defined project outcomes.
• Designing and implementing Local and Wide Area Networks on a National basis.