- Worked to enable my coworkers through technology, by administering and troubleshooting workstations, servers, infrastructure, and 3rd party services- Expanded internal documentation for employee self-service guides, technician troubleshooting notes, and new documentation for tools I created- Scripted repetitive tasks using PowerShell. Notably created a tool to automatically query servers for identifiable information, for inventory purposes- Handled internal server upgrades, upspecs and hardening- Managed a project to modernize key infrastructure using Kubernetes- Implemented Cyber Security best practices such as "The Rule of Least Privilege", and kept Cyber Security as a focus in all responsibilities

• Became a certified Decisions Developer, a No-Code Business Automation tool.• Assisted customers with Decisions, in problems ranging from applet design, Database integration and Active Directory Integration, to installation and upgrade assistance.• Helped maintain product community forums, responding to inquiries and basic troubleshootingaspects of the product

• Traveled onsite to client offices or workspaces to troubleshoot, maintain, and upgrade essential information infrastructure• Diagnosed client network and server outages such as Rogue DHCP servers, and configuration mismatches

• Performed logistics for various events, coordinating international travel planning for 20+ attendees• Forged and cultivated productive relationships with students• Raised $40K in donations in three months

• Assisted students in Blackboard, Canvas, Windows 10 usage, and Microsoft Office• Developed online tech help series, including content writing, filming, and editing• Maintained student laser printers, and assisted students in using them• Maintained library resources of over 150 computers by setting up computing labs, troubleshooting issues, installing updates, and replacing faulty parts • Created and deployed new software with images with Acronis• Troubleshot hardware and software issues in a basic LAN• Automated tasks using DeepFreeze software, and batch files.• Archived information from legacy hardware to modern solutions• Researched, designed and presented solutions on new technology both formally and informally to those who may be less technically inclined• Designed placement scheme for library laptops to be used by students, with security as a design factor• Designed basic issue documentation process• Responsible for the smooth operation of the largest computer lab on campus• Created scripts to automate computer processes• Organized and managed technology projects with other staff members• Researched new strategies and programs to improve department performance and efficiency• Created reports on issues to keep my supervisors up to date on issues and progress.• Set up, configured, and maintained Windows and Apple iMac machines in a workgroup and/or domain environment• Set up and configured Virtual Machines.

Assisted fellow students at Thomas Nelson Community College in courses I previously earned an 'A' in. Courses included Precalculus, Applied Calculus, Financial and Managerial Accounting, and Microsoft Office.

• Responsible for day-to-day operations• Oversaw and delegated responsibilities to a staff of 3-5 people• Insured a balanced cash drawer and reported the days earnings to the manager

Ran cash register, cooked food, served customers, maintained clean work space