* Drove team performance from bottom 15% of the network to the top 10%* Plans and executes weekly development sessions with +/-16 team members using call monitoring, KPI reporting, and customer service feedback to encourage strengths and address opportunities* Maintains accurate, timely, and thorough documentation of all coaching conversations and observed behaviors* Leads weekly team meetings to champion company initiatives, share process updates, discuss site performance, celebrate top contributors, and build team comradery* Develops a group of 4 supervisor peers who are new to role* Educates a team of +/-5 aspiring company leaders* Creates and delivers custom reporting for up to 90 associates to effortlessly identify performance trends* Conducts new hire interviews and assists in hiring decisions

* Estimated bill of materials and labor required to perform commercial glazing projects valued up to $500K for +/-3 FTE Glazers* Submitted RFP's from 12- Suppliers for quotes ranging from $1500 to $250K* Conducted reporting analysis to compile information into formal proposals for +/-5 potential clients per week* Developed the scope of work for 2- crews and 4- Installers* Negotiated contracts valued up to $5,000 with external vendors to reach profitable agreements* Acquired equipment & material valued up to $10K and monitored stock to ensure materials were available 2-weeks in advance

* Supervised 4- teams with 14- direct reports, including 3- remote team members, accountable for providing customer support* Spearheaded talent acquisition through conducting phone screens, leading interviews, and attending job fairs, resulting in hiring +/-30 candidates over 2-years * Completed 90-day onboarding process with each new hire* Developed process improvement and people management strategies to increase efficiency of working through workflows by introducing KPIs and performance-based metrics, resulting in increasing productivity by 20%* Improved team morale by scheduling and conducting consistent, meetings, trainings, team huddles, and presentations* Conducted monthly audits and delivered feedback to ensure operational excellence, resulting in consistent QA scores at 90%* Regularly presented to senior management, including Executives, concerning leadership strategies implemented* Led continuous improvement and innovations initiatives and consistent coaching to improve operations