• Implemented individualized support strategies for clients to complete Activities of Daily Life, demonstrating adaptability and fostering client independence • Accurately charted daily completion of Activities of Daily Life, Daily Support Goals, and administration of medications in QVR, demonstrating attention to detail and maintaining precise records• Coordinated communication among house staff regarding clients' weekly activities and program changes, improving team collaboration and… Show more • Implemented individualized support strategies for clients to complete Activities of Daily Life, demonstrating adaptability and fostering client independence • Accurately charted daily completion of Activities of Daily Life, Daily Support Goals, and administration of medications in QVR, demonstrating attention to detail and maintaining precise records• Coordinated communication among house staff regarding clients' weekly activities and program changes, improving team collaboration and ensuring seamless client care Show less

• Implement hardware and software configurations to facilitate seamless weekly live broadcasts, enhancing viewer engagement and reach• Proactively manage audio levels on the sound mixer during live broadcasts, ensuring optimal sound quality and minimizing disruptions, thus fostering a positive viewing experience• Troubleshoot and resolve technical issues promptly during live broadcasts, maintaining uninterrupted service and preserving audience satisfaction

• Assigned opening and closing tasks to a shift team ranging from 2-4 employees, ensuring efficient operations and a smooth transition between shifts• Facilitated daily communication and collaboration among team members, fostering a cohesive work environment and ensuring alignment with company objectives• Utilized effective communication strategies to resolve customer complaints and concerns, ensuring top customer satisfaction• Resolved site equipment and member account issues… Show more • Assigned opening and closing tasks to a shift team ranging from 2-4 employees, ensuring efficient operations and a smooth transition between shifts• Facilitated daily communication and collaboration among team members, fostering a cohesive work environment and ensuring alignment with company objectives• Utilized effective communication strategies to resolve customer complaints and concerns, ensuring top customer satisfaction• Resolved site equipment and member account issues promptly, ensuring information accuracy and seamless operations Show less

• Guided callers in navigating online tools effectively, empowering them to independently utilize digital resources and enhance their overall experience• Directed callers to relevant resources and departments, ensuring efficient resolution of inquiries and issues, and minimizing call transfer times• Addressed caller questions and concerns promptly and accurately, delivering exceptional customer service

• Fulfilled the transportation of hardware to various district buildings, ensuring timely delivery and availability of equipment for IT operations• Executed software and hardware installations, updates, and removals in alignment with directives, maintaining system integrity and functionality across the district• Addressed IT support tickets sourced from a Google Sheets document across multiple buildings promptly, resolving issues efficiently to minimize disruptions to educational… Show more • Fulfilled the transportation of hardware to various district buildings, ensuring timely delivery and availability of equipment for IT operations• Executed software and hardware installations, updates, and removals in alignment with directives, maintaining system integrity and functionality across the district• Addressed IT support tickets sourced from a Google Sheets document across multiple buildings promptly, resolving issues efficiently to minimize disruptions to educational activities Show less