Jacob Acker Email & Phone Number

Managed high-volume store in the region with sales in excess of 3 million dollars.Managed a highly functioning team of 5 managers and 20-line employees daily ensuring the highest levels of service and sanitation were met.Developed and implemented strategies to increase sales and profitability, resulting in a 27% increase for fiscal 2022.Oversaw the inventory management process, reducing shrinkage by 8% through improved controls, regular audits for compliance and better relationships with DSD partners.Worked directly with the District Manager and Asset Protection Manager to help identify root cause issues for unidentified shrink.Implemented customer service initiatives, resulting in a 15% increase in customer count and 5% average ticket.Established and maintained vendor relationships to ensure timely delivery of merchandise and ensure company standards were met.Conducted regular staff meetings and daily huddles to communicate goals, provide updates, and gather regular feedback from team members.Worked monthly with the store team to ensure category reflow and seasonal sets were completed timely and to company expectations.Contributed to overall display and presentation efforts within the store, including stocking and replenishing merchandise.Responsible for all new hire onboarding, training, and placement in the store.Managed overall store budgets, including payroll expense and capital expenditures to ensure all financial targets were met.Cross-trained personnel on additional skills, saving labor costs, improving productivity, and boosting employee job satisfaction.Enforced company policies and procedures to maintain a safe and compliant work environment.Won multiple sales and display company wide contests.

United States

Managed high-volume store in the region with sales in excess of 5 million dollars.- Managed a highly functioning team of 5 managers and 30-line employees daily ensuring the highest levels of service and sanitation were met.- Developed and implemented strategies to increase sales and profitability, resulting in a 27% increase for fiscal 2022.- Oversaw the inventory management process, reducing shrinkage by 8% through improved controls, regular audits for compliance and better relationships with DSD partners. - Worked directly with the District Manager and Asset Protection Manager to help identify root cause issues for unidentified shrink.-- Implemented customer service initiatives, resulting in a 15% increase in customer count and 5% average ticket.- Established and maintained vendor relationships to ensure timely delivery of merchandise and ensure company standards were met.- Conducted regular staff meetings and daily huddles to communicate goals, provide updates, and gather regular feedback from team members.- Worked monthly with the store team to ensure category reflow and seasonal sets were completed timely and to company expectations. - Contributed to overall display and presentation efforts within the store, including stocking and replenishing merchandise.- Responsible for all new hire onboarding, training, and placement in the store.- Managed overall store budgets, including payroll expense and capital expenditures to ensure all financial targets were met.- Cross-trained personnel on additional skills, saving labor costs, improving productivity, and boosting employee job satisfaction.- Enforced company policies and procedures to maintain a safe and compliant work environment.- Won multiple sales and display company wide contests.

United States

Lead a team of 5-7 managers and up to 30 staff members leading -Managed several turn around locations within the market with the expectation of improving MCE scores.- Developed and implemented strategies to achieve sales targets, resulting in a 15 % increase in comp sales for fiscal 20 and 21.- Oversaw inventory management, including ordering, receiving, and merchandising to maintain optimal stock levels and visual presentation.- Trained and mentored staff on product knowledge, sales techniques, and customer engagement to enhance the shopping experience.- Implemented operational procedures to streamline workflows and improve efficiency, resulting in a 5% reduction in costs.-Implemented loss prevention programs and audit processes, reducing shrinkage by 4%.- Fostered a positive work environment by resolving conflicts, recognizing achievements, and promoting teamwork among staff members.- Hired, Trained and developed staff members, fostering an environment of continuous learning and career advancement.-Managed store schedules and payroll, ensuring labor costs are kept within budget without compromising customer service.-Ensured compliance with CVS policies, health and safety standards, and local, state, and federal regulations.- Resolved customer complaints promptly and effectively, maintaining a high level of customer satisfaction and loyalty.

Lead a team of 5-7 managers and up to 30 staff members leadingManaged several turn around locations within the market with the expectation of improving MCE scores.Developed and implemented strategies to achieve sales targets, resulting in a 15 % increase in comp sales for fiscal 20 and 21.Oversaw inventory management, including ordering, receiving, and merchandising to maintain optimal stock levels and visual presentation.Trained and mentored staff on product knowledge, sales techniques, and customer engagement to enhance the shopping experience.Implemented operational procedures to streamline workflows and improve efficiency, resulting in a 5% reduction in costs.Implemented loss prevention programs and audit processes, reducing shrinkage by 4%.Fostered a positive work environment by resolving conflicts, recognizing achievements, and promoting teamwork among staff members.Hired, Trained and developed staff members, fostering an environment of continuous learning and career advancement.Managed store schedules and payroll, ensuring labor costs are kept within budget without compromising customer service.Ensured compliance with CVS policies, health and safety standards, and local, state, and federal regulations.Resolved customer complaints promptly and effectively, maintaining a high level of customer satisfaction and loyalty.