Jacob Adams Email and Phone Number

Providing the Trust with advice, feedback and challenge from a lived experience/service user perspective. Collectively, Governors hold the Board of Directors to account and act as a link between communities and the Trust.Member of the Nominations Committee and observer member of the People Committee. I have a particular interest in experiences and outcomes for people/communities that experience exclusion or disadvantage.My areas of focus include:- Quality/patient experience in community settings- Services for people with neurodevelopmental needs- EDIB (Equity, Diversity, Inclusion & Belonging)- Services for children & young people (CYPS)- Coproduction/involvement and feedback- Lived experience workforce development

Supporting the delivery of The Include Project's community choir sessions with a focus on member feedback and engagement.

SM/DSM with experience working with amateur, semi-pro and small professional companies, specialising in operaOpéra de Baugé, Guildford Opera Company, Opera Holloway, Windsor & Eton Opera, Richmond Opera, Thames Philharmonia, Bookham Light Operatic Society

Partnering with the Boutique Manager (BM) to achieve financial and operational goals. Leading a small team (4-8) to provide exceptional customer experiences and deliver on KPI targets.Key achievements:- driving a service- and selling-based customer approach resulting in Guildford becoming the top store for ATV (average transaction value) in the South region (24 stores) and 2nd-highest in the UK- selected for the Company’s first Management Development Programme for Assistant Boutique Managers (achieved a distinction grade)- accountability for recruitment in the absence of the BM- championed all aspects of compliance in store (finance, inventory, H&S, data protection, COVID-secure)- consistently liaising with local BID (business improvement district) to promote the brand and publicise promotions/campaign launchesOther duties:- team development: regular training and coaching, assisting BM in preparation for performance reviews, liaising with HR when required- KPI management: regular analysis and identifying/implementing actions- admin/reporting including weekly trade reports and quarterly business plans- VM: planning and execution of changeovers, ensuring store was commercially merchandised at all times- inventory management and stock takes

Supported the opening of a new flagship store in Westfield London, a top 5 location for the business, turnover £1.2m p/a.This was a highly team-focused role, requiring me to support, coach and motivate a team of five Sales Consultants to deliver exemplary customer experiences and achieve KPI targets by completing shop floor observations and delivering timely feedback.The other key duties were to supervise the daily running of the shop floor and assume responsibility for the running of the store in the absence of the SM and ASM.

Started in Guildford as a full-time Sales Consultant. Primary duties were providing a luxury advisory service to customers and maintaining excellent personal KPIs and standards of product knowledge as well as housekeeping. Also regularly assisted with various aspects of store admin/reporting, produced training materials for use by the team and organised a link-up with another store in the town to support a new campaign launch.Recruited to the flagship store (Regent St) to fulfil the new role of ‘Hub Host’, with responsibility for driving product demonstration in the store and acting as a coach for the team on customer experience. Store turnover £2.1m p/a. This was a key-holding role so required me to regularly open and close the store, prepare team briefings, monitor KPIs, maintain VM standards and support the management in ensuring compliance with company policies.