Jacob Adams Email & Phone Number

Calgary, Alberta, Canada

• Check guests in, seat them, and process payments efficiently to ensure smooth service flow.
• Build rapport with regular customers by remembering preferences and creating a welcoming atmosphere.
• Teach complex board games to customers, simplifying rules and creating easy-to-follow instructions,enhancing customer engagement and satisfaction.

Toronto, Ontario, Canada

• Developed a Microsoft Power BI report with a data model and DAX, significantly enhancing data accessibility and supporting data-driven decision-making with visualization of fiscal and health metrics.
• Facilitated holistic health analysis by creating and documenting SQL queries that joined multiple tables, resulting in a unified data table.
• Consulted with 4 colleagues to gather requirements for the Power BI report and SQL queries, resulting in deliverables that aligned with stakeholder expectations.
• Gave an introductory presentation to colleagues on how to use Python for data analysis with Pandas and NumPy; workshop empowered 20 coworkers to further develop their programming abilities.

London, Ontario, Canada

• Transformed the PASA Help Centre by implementing a volunteer-based system, increasing participants from 7 to 150, achieving over 2000% growth in attendance.
• Established access to course plans for volunteers by coordinating with four physics professors, resulting in a streamlined information flow and more effective strategic teaching.
• Managed three programs in the Help Centre while overseeing volunteer recruitment and training, enhancing the student learning experience.

London, Ontario, Canada

• Coordinated and maintained effective communication between the student association and external organizations.
• Drafted and submitted applications for various initiatives and selected a first-year representative to join the council.
• Provided advisory support and offered services to the council, contributing to decision-making and overall council operations.

• Developed a prototype of an undergraduate physics lab using Python in VS Code that enhanced the learning experience in a class of over 800 students.
• Assessed integration of Top Hat for an introductory physics course; identified four improvements and five issues and presented them to professors and Top Hat staff, leading to feature adoption.
• Gathered and implemented a professor’s requirements to set up the Astronomy 3302A course on OWL Sakai.
• Edited and improved closed captions for a professor’s Physics 3926F videos on Microsoft Stream.

Calgary, Alberta, Canada

• Streamlined task execution by coordinating with team leaders and three team members, which decreased idle time and enhanced performance.
• Maintained a high standard for course appearance by carefully executing maintenance tasks and paying close attention to detail, ensuring the course always looked its best.
• Enhanced customer satisfaction through proactive communication with clients, addressing concerns promptly, resulting in reduced complaints.
• Mentored and trained new coworkers, improving team efficiency and onboarding processes.

Master Of Science - Msc, Economics And Business Administration

Master Of Science - Msc, Business Analytics

Honours Specialization, Physics

Activities and Societies: Physics and Astronomy Student Association (PASA) Student Council -2020 Vice Presidence of Outreach -2021 Vice.

Education record

Took MAT235Y1-Y, which is equivalent to Calculus 2502 and 2503 at Western University. Earned transfer credits, enhancing my mathematical.