Head of North America Logistics and Operations

International and Domestic Logistics Lead

• Conducted in-depth analysis using Salesforce reports, Tableau dashboards, and SQL queries by integrating and correlating data from various sources to enable comprehensive tracking of production, shipping, fulfillment, and customer-related data of 100,000+ orders.• Leveraged NetSuite for comprehensive sales order management by using features for material requirement planning, purchase orders, and inventory management to ensure efficient and streamlined operations and organization.• Collaborated closely with support and sales teams by coordinating efforts to verify and fulfill 100+ customer orders monthly to improve customer satisfaction and contribute to the positive customer experience.• Adapted to evolving material and shipping guidelines by regularly updating knowledge and collaborating with product managers on product changes to provide consistent and accurate information to representatives.• Monitored and analyzed Return Merchandise Authorization (RMA) data by developing and implementing new procedures to identify root causes of returns to significantly reduce the cost of receiving defective products by nearly $2500 per unit.• Supported new fulfillment operations in two different countries by creating standard operating procedures for cycle counts and inventory integrity procedures to ensure accurate data management and maintain our SLA with our 3PLs.• Led a product returns project that analyzed the overall return data (return reasonings, product defects, customer data, & product data) that supported saving roughly $1 million worth of product back to the team to be able to refurbish the product.• Created and owned an internal product request process for sales, technical support, and quality assurance teams to be able to use our product to elevate the customer experience in 20+ countries.

• Organize and build all new/old fixtures and displays on the sales floor to showcase inventory for customers by leveraging product knowledge. • Monitor and track pricing and location of merchandise using databases and information technology to maintain organization within company merchandise.• Oversee training of new employees by demonstrating various tasks including electricity, basic tools, and information technology to increase employee efficiency.