● Ensure successful integration of Microsoft enterprise applications with existing systems and processes.● Engage with customers to understand their business challenges and objectives.● Conduct workshops, presentations, and technical discussions to demonstrate the value of proposed solutions.● Collaborate with stakeholders to gather and analyze business requirements and translate them into technical specifications.● Architect scalable, secure, and reliable solutions using… Show more ● Ensure successful integration of Microsoft enterprise applications with existing systems and processes.● Engage with customers to understand their business challenges and objectives.● Conduct workshops, presentations, and technical discussions to demonstrate the value of proposed solutions.● Collaborate with stakeholders to gather and analyze business requirements and translate them into technical specifications.● Architect scalable, secure, and reliable solutions using Microsoft enterprise applications such as Dynamics 365, Power Platform, Azure, and Office 365.● Build strong relationships with customer stakeholders and act as a trusted advisor.● Develop end-to-end solution architectures that address customer needs and align with industry best practices. Show less

Lead projects as the subject matter expert for cloud migrations and onboardings to Microsoft 365 and Microsoft Intune for Windows. Package line-of-business and intunewin (Win32) applications and configure Autopilot. Build out policies, configuration profiles, and Windows Hello for Business. -Design and implement endpoint migrations from on-prem AD to Azure AD and Intune, enabling clients to meet modern compliance standards. -Provide custom Windows configurations such as… Show more Lead projects as the subject matter expert for cloud migrations and onboardings to Microsoft 365 and Microsoft Intune for Windows. Package line-of-business and intunewin (Win32) applications and configure Autopilot. Build out policies, configuration profiles, and Windows Hello for Business. -Design and implement endpoint migrations from on-prem AD to Azure AD and Intune, enabling clients to meet modern compliance standards. -Provide custom Windows configurations such as environment customizations, screen timeout policies, standard application behaviors, default applications, OneDrive/SharePoint Team site syncs through file explorer, and default printer options based on office location. -Introduce and train end-users on Microsoft Teams to provide clients with additional collaboration. -Deploy Azure AD Connect and leverage Conditional Access and Azure MFA in Azure AD. -Plan and execute strategies to migrate data to SharePoint Online using native tools. Show less

-Completed migrations to Exchange Online for new and existing clients with minimal user interruption utilizing third-party tools and custom scripts. -Migrated clients from a legacy on-premises spam filter to Mimecast and implemented advanced security features such as Targeted Threat Protection. -Created internal support documentation for each migration project upon completion.

Maintained and troubleshot various applications while collaborating with escalation resources, customers, and vendors to identify and resolve issues. Analyzed trends in support requests to minimize recurring issues by addressing root causes and presented potential solutions to reduce call/ticket volume. Ensured that customer applications were available and performing within their service level agreement.

Provided any kind of support for end users and remote offices. This varied from password resets, cable management, rolling out new Windows 10 machines to all users, troubleshooting network and VPN connections, and managing on-premises Exchange and Active Directory.