Jacob Coates Email & Phone Number

Orlando, Fl, Us

Orlando, Fl, Us

Altamonte Springs, Florida, United States

Orlando, Florida, United States

As a dedicated and results-driven professional, I played a crucial role as a connector and communicator at AdventHealth. I facilitated seamless communication between consumers, AdventHealth providers, and office staff through a secure virtual platform. By successfully managing and addressing patient comments, concerns, and requests, I prioritized a positive consumer experience and fostered authentic relationships. With a proactive approach, I demonstrated the ability to efficiently resolve consumer questions and concerns efficiently, ensuring complete satisfaction. Moreover, I efficiently managed processes to connect consumers with essential services within AdventHealth, utilizing my previous consumer experience to guide and connect them with various services effectively. Leveraging electronic medical records, I gained a comprehensive understanding of diagnosis, treatment, and medications, further enhancing my ability to provide excellent support.

Orlando, Florida, United States

Miami, Florida, United States

Worked in multiple positions including product team, customer service team, and the ordering team. As a cashier I was to make pleasant conversation and that all the needs of the customer were met while they shopped and was to accurately make transactions. When while working product shifts, I was to check all back stock during the day to replenish the shelves as needed to keep the shelves full. When the shipments were to arrive, we were to break down pallet checking the correct product was on the pallet and it was all accounted for using the inventory scanners. After breaking down the pallets we were to stage the products on the floor keeping safety in mind after we stocked the shelves and brought the backstock back to the stock room and organize for when the shelves needed to be restocked. In the ordering team I was to track inventory sold and how much product was on hand to make orders for the next day.

Greater Orlando Area

Worked in the pharmacy and front of the store, including the photo lab, while successfully completing key objectives. In the pharmacy, efficiently filled prescriptions using the RxConnect software, handling a high volume of 400 prescriptions per day as part of a cohesive team. Additionally, I conducted COVID-19 tests using the EPIC EMR software, administering 40 tests per day. Demonstrated proficiency in collecting insurance and demographic information for COVID-19 testing, ensuring accurate billing and reporting to regulatory bodies. Skillfully managed insurance processing for prescriptions in RxConnect, proactively making outbound calls to patients for adherence to treatment schedules, refills, billing, and delivery needs. In the front of the store, effectively maintained and serviced all photo lab equipment, completing orders and projects within specified timelines. Displayed excellent cash management abilities, meticulously counting money from registers and self-checkout machines and preparing deposits for the bank. Trusted with the responsibility of securely opening and closing the store using state-of-the-art security systems and keys. Played a vital role in maintaining accurate inventory through daily cycle counts of medication and products while also ensuring access control with secure doors for both the front of the store and the pharmacy. Proven track record of training new hires for front-of-store roles.

Orlando, Florida

I played a vital role in enforcing and refreshing the standards of an ARC lifeguard. As a Team Lead, I successfully managed the budget for daily labor and effectively handled the operational needs of both attractions and team members. This involved providing regular observational reports and ensuring that the attractions consistently achieved guest count goals. As a Lifeguard Trainer, I was responsible for instructing new hires on the operational standards of the park and attractions

Oviedo, Florida, United States

Greater Orlando

As a versatile Customer Service Associate and Photo Lab Technician, I gained valuable experience in various roles such as receiving, on-floor stocking, and front-end cashier. My expertise in the photo lab enabled me to efficiently manage orders and creative projects while maintaining a clean and secure environment. Additionally, I successfully fulfilled multiple roles at a Walgreens COVID-19 testing center, including Lab Technician, Quality Control, and Customer Service. My responsibilities in the lab involved testing patient specimens for COVID-19 while adhering to all OSHA and CDC safety guidelines. In the Quality Control role, I oversaw the lab technicians, runners, and pharmacist, ensuring the smooth operation of the testing facility. Through my experience, I have honed my skills in customer service, lab testing, quality control, and team management.

Orlando, Florida, United States

Responsibilities as a Brand Ambassador was to find the styling needs of guest that visited the store and upsell more items to increase store profits, and check out each guest and show them the savings of opening a Banana Republic credit card. Other responsibilities included replenishing the stock room/floor and keeping the standards of the store at top levels to have a great looking store

Seminole, Florida, United States

Traveled Accomplished Technical Support Specialist with expertise in managing technology needs for five schools. Proficient in using Dell KACE ticketing to troubleshoot hardware and software issues, including presentation stations, computer software, and physical hardware replacement. Skilled in reimaging computers, managing Windows Servers, and providing on-call support for standardized testing setups, upper administration technology needs, and server issues. Proficient in basic scripting for updating BIOS configurations and setting and using group policies.

Seminole, Florida, United States

• Proficient in managing technology needs, troubleshooting hardware and software issues, and providing on-call support for standardized testing setups. Skilled in updating configurations of layer three switches, routers, and access points, including HP ProCurve (now Aruba) switches. Successfully replaced deprecated equipment and efficiently responded to ticket requests regarding network issues. Demonstrated expertise in setting up IP phone technology across the entire district. Additionally, I played a pivotal role in managing and mentoring first-year interns, ensuring smooth operations

Orange County, Florida, United States

Responsible for protecting the lives of patrons and answering phones to provide customer service to those in need and keep the park clean.

Orlando, Florida

Skilled in resolving hardware and software issues and providing remote support via phone and Solar Winds ticketing system. Instrumental in repairing and troubleshooting computers, ensuring prompt resolution of open tickets. Recognized for quick actions in repairing department systems to support critical work processes. Demonstrated commitment by driving to remote locations to provide hands-on assistance.

Orlando, Florida

Front end and telephone customer service, clean and make pizzas.

Bachelor'S Degree, Information Systems Technology, Cyber Security, 3.4

Activities and Societies: Cum Laude

Associate’S Degree, General Studies, 3.3

Activities and Societies: Cum Laude

High School, Information Technology