• Trained and motivated my team, in order to achieve KPI's and boost staff morale.• Duty opened and closed the store, maintaining the responsibility for the whole store.Recruited new starters on the department.• In charge of changing ranges of products; based on financial data on different products to see options for increasing profit.• Increased online sales taken, through offering customers alternative delivery methods.• Ensured customers have great customer shopping experiences, through providing great customer service.• Analysed financial information, in order to make informed decisions.• Conducted monthly individual meetings with the team, to provide them with feedback on their progress and to hear any concerns that they may have.• Created weekly rotas for the team, in order to schedule hours given; based on staff availability.

• Writing lists of stock that needs to be filled• Locating goods and filling shelves• Answering customer queries• Operating checkouts and handling money to give correct change to customers • Tagging up expensive alcohol and distribute onto shelves• Dragging heavy cages out of the warehouse• In charge of my department, during my manager's absence/ days that they do not work• Motivated and led my colleagues, often praising them for their hard work