Jacob Bancroft Email & Phone Number

Denver, Co, Us

Denver, Colorado, United States

- Designed and Implemented Java full stack applications using Spring Boot, SQL, JavaScript, Angular, REST, JSON- Created RESTful APIs- Implemented Spring Data JPA Repositories- Created front end components using JavaScript, Angular, AJAX, HTML, CSS, Bootstrap- Designed and implemented relational databases- Released code in one week sprints- Deployed applications to AWS- Applied Test Driven Development using JUnit- All work performed remotely using GitHub, Zoom, Slack, TrelloProjects:Github: https://github.com/necron57EventTracker: http://35.163.10.52:8080/Books/Mid-Term: http://35.163.10.52:8080/FaceBakawk/Final: http://35.163.10.52:8080/FlavorScape

Denver, Colorado, United States

- Resolved Network and fiber service outages- Hardware: Ciena 3930, Juniper acx-1100- CEA certified.- Proficient in setup and running of outages- Assisted with teaching new hires how to pre/post check scheduled maintenances along with howto set up the list of scheduled maintenances for each evening.- Assisted in creating the outage board which has helped improve the efficiency of the team intracking active outages/dispatches

Denver, Colorado, United States

- Set up customer IP phone service- Trained in all 3 advanced products on the enterprise level being IP phone service, Fiber, PRI- Assisting with piloting the Pal program by being a mentor for new hires to help them get familiarwith our Systems, get comfortable on the floor with taking calls, and having someone to reach outto for help/questions once they leave nesting- Assisted other agents with difficult issues by getting the correct info, show them different ways tosolve the issue, so the agent can solve it in the future without assistance- Delivered consistent and excellent customer service by effectively troubleshooting, navigatingmultiple systems/tools in order to resolve the Customer’s issue

Bahrain

- Provided anti-terrorism point defense, standoff observation, early warning and defensiveprotection to berthed, anchored, and transiting U.S. vessels.