- Oversaw staffing, budgeting, service levels and the development of the department according to customer requirements and VR Travels policies and strategies.- Managed the essential functions of business development including identifying and developing new client opportunities in the Canadian market.- Led the development, oversight, execution and tracking of strategic business plans for the Canadian business and international markets.- Ideated, executed and managed, policies… Show more - Oversaw staffing, budgeting, service levels and the development of the department according to customer requirements and VR Travels policies and strategies.- Managed the essential functions of business development including identifying and developing new client opportunities in the Canadian market.- Led the development, oversight, execution and tracking of strategic business plans for the Canadian business and international markets.- Ideated, executed and managed, policies, project management methodologies, business objectives, and quality standards.- Ensured goals and objectives aligned with organization's overall strategy and vision.- Accountable for designing, developing and implementing strategic plans for the Canadian organization in a cost-effective and time-efficient manner.- Key account contact for select Danish, Greenlandic and International clients- Developed annual budgets, forecasts and controlling of costs;- Oversaw the coordination and management of all daily operations of the office all departmental changes, economic budgets, forecasts controlling costs, hiring, terminations, promoting, training and directing other travel agency staff;- Development of the North American operations’ compliance with country wide and provincial licensing bodies such as TICO and IATA Show less

- Daily management of the office- Managed human resources activities- Sales – negotiating contracts with new corporate client- Key account management- Travel agent sales

- Daily management of the office for 5 employees and a yearly turnover of approx. CAD 30,000,000- Attained cost savings of approx. CAD 35,000 per year through vendor negotiations- Ideated, created and implemented process/workflow optimization- Managed human resources activities- Sales – negotiating contracts with new corporate client- Key account management- Travel agent sales- Real estate portfolio management

- Travel agent sales, leisure sales/corporate sales- Ideated process/workflow optimization