- Managing clients and accounts, maintain healthy, professional relationships. - Creating business production reports and reporting valuable data and information.- Initiating new business plans and targets quarterly.- Promoting product and services to an array of consumers.

- Managing fortnightly work roster for the department, and ensuring efficient labour management for an effective and sustainable operation. Management of department payroll and labour expense initiatives.- Playing a key role in the management of hotel inventory consisting of 416 keys to maximise daily rooms revenue whilst maintaining 5-star service standards.- Consistently maintain Management presence during operational previous to resolve guest complaints and ensure high standards of operation.- Coordinate and collaborated with key stakeholders including Executive Committee, Heads of Departments, Third-Party partners and Travel industry professionals to ensure smooth progression and development of the Front Office department and the wider business.