"Transforming Challenges into Opportunities"

Managed IT projects, ensuring consistency with company strategy, commitments and goals.Projects included:National Server Refresh Project (Server 2003 to Server 2012)Enterprise wide upgrade of network infrastructure (WAN, LAN, MPLS)Building infrastructure projects for Fiber Optics and Utility installsEnterprise EHR Solution (Netsmart's myAvatar EHR)Financial System Upgrade (Dynamics)Process Analysis and Improvement (Six Sigma DMAIC)

Implemented Enterprise Software Suite for Healthcare Clients. Software Suite included modules for EHR Client Admitting, Billing, Patient Diagnosis Review, Treatment, Prescriptions and Scheduling. Train Clinicians and Doctors on Patient Treatment, Prescriptions and Diagnosis Review functionalities. Train front office staff on Billing for Client and 3rd Party Insurance. Teach best practices to help ensure HIPAA compliance at all points in the intake and treatment process. Work with Project Leads and Director of IT to ensure Project Timeline and Objectives are met and delivered on time.

Traveled to various Law firms throughout the US, Canada and Europe to install Billing/Accounting software and setup Database/IT infrastructure. Work with IT and DBA professionals to create and upgrade SQL databases for installation. Use SQL Enterprise Manager to manage/create databases, create and modify scripts and trouble shoot database errors. Consult accounting professionals on best practices and use of software. Provide detailed training in a classroom environment for Accounting Managers and Collections professionals. Project Lead for Enterprise wide implementation of Moodle LMS for online university. Develop

Worked directly with Sales Managers and Sales Representatives to Implement new technology solutions within existing and new accounts such as; Web Procurement, Digital Print and EDI. Participated in joint sales calls, presented technology solutions to C level and Director level Client contacts. Conducted new Client implementations using thorough project management practices, Gantt charts and time analysis. Performed a Document Audit at E&J Gallo Winery to gain an additional 1MM in revenue. Prepared comprehensive RFPs by working closely with Pricing, Customer service and Sales. Lead training for various product and software offerings.

Built and managed a team of 10 Client Care Administrators and Order Specialists managing a book of business in excess of $20,000,000. Applied Lean methods to maximize team performance and organization. Analyzed factory cost and differential on production orders to continuously improve profitability within each account. Conducted User Acceptance testing on company initiatives, such as Sales force automation, CRM Customer Relationship Management software. Presented various WebX demos to customers for SMARTworks.com, Standard Register and Minisoft Worldwide.

Lead Six Sigma projects to improve business efficiencies and profitability. Personally trained over 300 associates company wide. Developed training materials and Piloted software applications prior to company wide rollout. Developed curriculum for various product lines to educate Graphic Designers and Customer Service Representatives. Worked directly with Corporate Engineers to create design templates incorporating US Postal requirements and production engineering specifications. Facilitated Training & Development of all Customer Service and Graphic Design associates within a 10 state area between Hawaii and Texas. Provided training on Label Solutions, Print On Demand, Rotary Printed Products as well as software training for Quark, Citrix, Siebel CRM, and other proprietary applications. Aggressively engaged Regional Managers to identify training and/or development needs. Conducted on site audits to identify solutions such as process improvement, training or the need for additional resources. Worked directly with Regional Managers to create and maintain quarterly calendars for upcoming training dates and locations.