Jacob Bizzell Email and Phone Number

• Provide comprehensive IT support to US Coast Guard customers, including civilians, military personnel, and contractors, utilizing a range of tools and platforms such as BMC Remedy v. 8.1, MS Teams, Outlook, Active Directory, ARS (Active Roles Services), DEPO (Defense Enterprise Provisioning Online), ACD (Automatic Call Distribution), File Explorer, Teams, MS Chrome, and MS Word.• Perform Tier II problem resolution, guiding users through diagnostic steps to determine the nature, priority, and classification level of IT issues.• Act as an interface between end users and Tier III support, ensuring efficient escalation and resolution of complex technical problems.• Configure, test, troubleshoot, deploy, and issue IT assets to repair and resolve Government Furnished Equipment (GFE) issues.• Provide second-tier technical support for the installation and repair of advanced systems and resolution of system outages.• Train new coworkers on System Analyst tools and technologies to enhance team efficiency and effectiveness.

• Continuously monitors the alert queue; triages security alerts; monitors the health of security sensors and endpoints; collects data and context necessary to initiate Tier 2 work.• Tier 1 Level experience in ProofPoint, SentinelOne and CrowdStrike, Tenable.IO, Acunetix and Armis, Fortigate Firewalls, IBM’s QRadar, Splunk, OSINT Tools, along with Jira and The Hive for ticketing. • Identify, investigate, and escalate alerts and events to safeguard sensitive information from unauthorized access or harm caused by cybercriminals or malicious insiders.

I am a veteran of the USMC Infantry (Honorably Discharged), with a Bachelors in Law, 21 Graduate credits in Acquisition and Supply Chain Mgmt, have worked as a contractor in Physical Security for 20+ years (NASA, FDA, and NIH), was a Life Scout in the Boy Scouts of America, and have shot in competition speed shooting tournaments in International Defensive Pistol Association (IDPA), and International Practical Shooting Confederation (IPSC).https://www.shootingclasses.com/iron-sights-training-academy-llc/

I have eight years experience with contracting and compliance since renting rooms out of my house for the past eight years.

Personal Protection, armed security, and trainer of Emergency Preparedness.

• Providing tech support for the Congressionally Directed Medical Research Programs (CDMRP) at Ft. Detrick. • Respond to requests for technical assistance via phone, chat, email, or in-person.• Log all customer interactions into ticketing system.• Reimage GFE Laptops in accordance with agency requirements. • Follow incidents through to resolution.• Provide regular updates to customers on their support requests.• Provide customers with support for government owned assets (primarily workstations, laptops, servers), which will include basic help desk support up to advanced troubleshooting. This can be troubleshooting workstation, networking, storage, and server issues on a variety of platforms. • Certificates in Risk Management Framework and others from the STEPP website, (aka Defense Counterintelligence and Security Agency).

• Provide Desktop support to Joint Service Provider customers in and around the Pentagon, for civilians, military or contractors with the use of BMC Remedy, MS Access for Turbo Ticket, MS Teams, Outlook, Active Directory, VMware/Dameware, ARS (Active Roles Services), DEPO (Defense Enterprise Provisioning Online), ACD (Automatic Call Distribution), BitLocker, OneNote for Work Instructions, File Explorer, MS Chrome, and MS Word.• Working knowledge of customer support and troubleshooting principles and methods.• Perform repairs (“Break-Fixing” computers and troubleshooting Network/connection issues) on HP & Dell desktops and laptops. • Ability to plan and deliver a full range of customer support services to customers including installing, configuring, upgrading, and troubleshooting any hardware and software components present; delivering training and assistance to customers; reporting, responding to and resolving customer requests via Remedy.• Resolve CAC Card Certificate Issues daily, VOIP Voice Mail Pin Resets in Personal Agent/Ribbon, MobiKey resets with PowerShell with NIPR Privilege Token, and run numerous updates to customers’ computers. • Analyze and access logs to aide in troubleshooting application and system errors and performance. • Utilize Active Directory to verify customers’ account statuses, and groups. • Identify, research, evaluate, and provide feedback to management on problematic trends and patterns in customer support assistance procedures. • Fluent in Tier 1 needs of the BMC Remedy ticketing system; version 8.1.• Proven ability to work without direct supervision.• Knowledge of Army IT regulations and security procedures.• Advanced diagnostic skills and tools knowledge.

Securing the National Conference Center for Operation Allies Welcome. And the Pension, Benefits and Gratuity Corporation in Washington, D.C.

Power Plant Swaps- Taking out the old GSM type power plant for AT&T and install the new 5G compatible one. Remove old batteries and install new ones in the power plants or battery cabinets. Install new conduit and pull wires through to connect electrical lines. Install new AC/DC converters at the base of cellular towers.

• Providing of physical security at National Institutes of Allergy and Infectious Diseases building at Fort Detrick by protection of personnel, visitors, and controlled materials in a restricted access facility.• Patrolled and inspected government property to protect against fire, theft, vandalism and any other illegal activity, enforcing of basic laws and regulations on the property, monitor alarms on the continuum and activity on the Airship CCTV cameras system, check badges at access points, maintained order protecting life and property, conduct crime scene assessment/investigation as a first responder, respond to reports of crime(s) in progress, and with the possibility of having to apprehend and restrain. • The administrative duties are: answering phones, issuing visitor badges, writing of detailed reports outlining observations and activities during the assigned shift, and may need to interview witnesses/victims in case of testimony for court if obligated.

• Advised upper management of new Maryland Drivers License that does not for entry into Federal Government Buildings. • General Services Administration (GSA) style security, closely resembles TSA security with magnetometers and x-ray machines. Biannual I.C.E. handgun qualification necessary.

• General Services Administration (GSA) style security, closely resembles TSA security with magnetometers and x-ray machines. Biannual I.C.E. handgun qualification necessary.

• Worked as a shift supervisor in charge of two mobile/rover sergeants, one console/dispatch sergeant, and up to fifteen armed officers. • Tasked with training new officers and supervisors of the various buildings, patrols, duties, and other on-the-job training. • Wrote the Blotter Report every morning near the end of shift. • With little free time on my shift I modified and updated forms for better efficiency, I.E. the Vehicle Inspection Log and Post Inspection Form. The new forms were appreciated and accepted by management. • Other administrative duties were: answering phones, filling posts due to call-offs, changing schedules when needed, keeping the supervisors office in good working order with paperwork, keeping radio batteries charged, and conducting daily inventory on guns, ammo, magazines, batons, radios, etc.• General Services Administration (GSA) style security, closely resembles TSA security with magnetometers and x-ray machines. Biannual I.C.E. handgun qualification necessary.

• Provided physical security at NASA/Goddard Space Flight Center buildings by providing physical security and protection of personnel, visitors, and controlled materials in a restricted access facility with access control at exterior gates in all types of weather. • Patrolled and inspected government property to protect against fire, theft, vandalism and any other illegal activity, conducted random vehicle inspections, lock/unlock doors, check safes in various buildings, transport and escort NASA Credit Union staff to refill ATM machines on center, and escort security personnel to destroy classified information in a pulp room, conduct foot patrols of the perimeter fence line for security breaches, enforce basic laws, traffic codes, and regulations on the property, maintained order protecting life and property, conduct crime scene assessment/investigation as a first responder, respond to reports of crime(s) in progress, and with the possibility of having to apprehend and restrain. • Located 3 guns while conducting random vehicle inspections.• Gate guard security with mobile patrols to check outside facilities. Lock and unlock buildings, conducted random vehicle inspections, biannual Maryland handgun qualification necessary.

Greeted customers, took orders, served orders, suggested products to make the most of sales.

Was a Squad Leader, Saw Gunner, and Point Man of 1st Platoon, Bravo Company, 1st Battalion 8th Marines, 2nd Marine Division. Successful completion of School of Infantry, Nuclear Biological & Chemical Warfare School and the following courses: Assault Climbers (Bridgeport, CA), Cold Weather (Punta Arenas, Chile), Jungle Warfare (Okinawa, Japan), Non-Lethal Warfare (Camp Geiger, NC), Chaser School (Camp Lejeune, NC), Embassy Duty (Okinawa, Japan) and Urban Environment training (Camp Lejeune, NC).