Jacob Blanchette Email & Phone Number

Portsmouth, New Hampshire, United States

- Provide professional technical support to customers via phone call/email queue and manage/monitor the case until a resolution is found.- Assist clients with installing/configuring add-ins to integrate with other software for their specific needs, such as Telematics, Accounting Systems, and Task Automation for updating records in our software.- Perform professional services for clients that include setting up a dedicated server to run our software. This includes: SQL Installation/Configuration, internal network connectivity to end user machines/tablets, and installation of our software.- Perform internal bug testing by creating virtual machines, installing SQL and our product(s), restoring client data in the environment, recreate the issue, then submit a bug via JIRA to our developers for a fix.

Somersworth, New Hampshire, United States

- Provide professional technical support across multiple locations in person or via remote applications- Collaborate with co-workers and multiple outside vendors in order to troubleshoot/repair hardware such as phones, laptops, desktops, scanners, and printers- Assist users with software errors by researching and reporting back with fixes in a timely manner- Daily monitor our ticket system to address hardware/software issues and give updates in a timely fashion

Rochester, New Hampshire, United States

- Removal of trash, debris, and cardboard daily after working hours of medical office and replace trash bags at each desk daily- Disinfect all surfaces and bathrooms, mop and vacuum all floors- Replace bathroom paper towels and toilet paper as needed and keep track of toiletry stock (ex: paper goods, cleaner, disinfectant, etc)

New Hampshire, United States

- Gather documents and data from borrowers from start to finish through their loan process- Contact customers in a professional and timely fashion with updates to their loan- Collaborate with multiple departments to ensure loans close in a timely manner

Kittery, Me

- Install and create tents and enclosures around the Navy yard. Manufacture nuclear containments dependent on the customers request- Skilled in reading and creating blueprints according to measurements in order to create a product that is requested- Able to manufacture large requested orders within a given time line

Gilford, New Hampshire

- Installed, replaced, and/or repaired a large variety of door hardware based on customers need- Installed Data Cables, Electrical Cables, Power Supplies, and Alarm Systems- Worked well together with customers during stressful situations- Completed daily work orders in a timely manner upon arrival on job site (Residential and/or Construction)

Portsmouth, New Hampshire

- Installed large marketing displays, light fixtures, standing kiosks, and large picture frames in new banks to be opened for business- Responded to work orders to fix/replace any and all broken or damaged products within a timely manner- Kept track of mileage, finances used, and created expense reports throughout every day

Dover, New Hampshire

- Managed and completed tasks by creating claims via internal systems in a timely manner with accuracy and care- Kept track of the large quantity of claims via an excel spreadsheet for management records and provided monthly reports- Recorded any deficiencies within the claim creation process making sure to get the issues fixed in a timely manner

Dover, New Hampshire

- Manage large volumes of incoming documents and reports via multiple mailboxes and electronic mail queues- Research and provide requested claim information for multiple departments- Provide administrative and customer support to multiple departments – incoming/outgoing mail, document scanning, reprographic requests, problem solving, ad-hoc requests- Manage and generate tracking/reporting spreadsheets utilizing Microsoft Excel- Manage daily shipments to and from our off-site record storage facility as well as distribution of incoming records and postal mail. Process monthly closed claims for permanent storage- Maintain office supply levels for multiple departments/teams

Dover, New Hampshire

- Pitney Bowes was a contractor for Liberty Mutual to handle all incoming and outgoing mail. Their name is now Novitex- Sorted and distributed daily incoming postal mail paying special attention to time-sensitive mailings which needed to be delivered within a specified timeline- Maintained several photocopier machines within various departments – clearing jams – refilling toner cartridges- Maintained paper supply levels for multiple department copy centers

Rochester, New Hampshire

- Assembled made to order sandwiches per customer requests- Performed cashier duties - totaling customer’s purchases and making change as needed- Prepared all breads, cookies, meats, and vegetables for daily sandwich assembly line- Made bank deposits keeping accurate records of transactions for the restaurant

Rochester, New Hampshire

- Managed shoe inventory – restocked shelves – unloaded delivery trucks- Assisted customers with large carry-out items

Media Arts And Technology

Diploma In Discipleship Training, Musicians Discipleship Training

High School Diploma, College Preparatory Studies