Jacob Bly Email & Phone Number

Manassas, Virginia, United States

• Configuring customer network environments for Electronic Scoring Target (EST) ranges• Troubleshooting and evaluating Linux systems, Raspberry Pis, and Ubiquiti network equipment that comes back for RMA• Writing and improving scripts for customer setup and internal processes in Bash and Google Apps Script• Creating and updating JSON definition files to be used in competition control software• Managing company web store, including taking and editing photographs, writing content, and triaging issues with store• Managing company weekly social media, blog, and email newsletters

Winchester, Va

• Playing both upright and electric bass in several ensembles and often temporarily support other bands• Pre-COVID did ~100 performances annually

Hagerstown, Maryland, United States

• Performed advanced onsite troubleshooting of Cisco Meraki and Unifi networks• Participated in onsite refreshes of router and switch equipment• Maintained and worked with Windows Servers running Active Directory, DHCP, Applications, and Databases• Responded to basic NOC alerts such as IP conflicts, rogue APs, and unexpected offline devices

Winchester, Virginia, United States

• Led a Microsoft Intune deployment project for a client, including designing configuration and compliance policies for multi-factor authentication with Windows Hello for Business• Created an install package for a vendor software that reduced the hands-on time by 80%.• Performed re-installation and setup of new VOIP system, fixing issues from previous service provider's setup. Re-flashed and configured phone hardware. Trained users on new system.• Led the creation and testing of automated tasks within the Datto RMM toolset, using Powershell and batch scripting for use in supporting and managing endpoints• Monitored Windows PC patching and software baselines through RMM tools, manually intervening when needed

• Used help desk ticketing system to track client support via phone, email, and chat• Used remote monitoring and management system to resolve client issues• Managed client Office 365 accounts, such as assigning privileges, resetting passwords, and managing email security• Installed and configured 3rd party vendor software for all departments of client businesses• Repaired hardware issues and reimaged hundreds of desktop and laptop PCs for deployment• Served as primary onsite technician for resolving all workstation, printer, and other IT equipment issues

Winchester, Va

• Tutored Math and English to students in grades K-12. Also taught SAT and ACT prep classes to high school students• Developed proprietary practice and study documents in-house for all VA Math SOL sections from grades K-12, including over 3,000 unique practice problems• Developed individual learning paths for new students and kept them updated as the student progressed• Designed company advertisements for distribution in local media publications

Winchester, Va

• Researched the monitoring and management of the brown marmorated stinkbug in Virginia tree fruit orchards (apple, peach, etc) with the goal of being able to advise local growers on a most effective treatment plan. Other insects worked with include spider mites, woolly apple aphid, oriental fruit moth, and grape root borer.• Implemented and maintained over a dozen field collection sites in commercial orchards and vineyards in the Shenandoah Valley area

Back End Software Development, Java

Studied back end software development using Java, MySQL, and Spring Boot focusing on creating microservices and APIs

Certifications, Information Technology

Took classes to receive certification training for CompTIA A+, Network+, Security+, and CySA+

Bachelor Of Arts - Ba, Geographic Information Science And Cartography

Bachelor Of Arts - Ba, International Development

Minor, Geology