Jacob Bowdler Email & Phone Number

Malta

Malta

Malta

Sliema, Malta

Ensuring that Call Centre Operators provide the best customer service possible and maintain the quality of service provided by the Company through the review of calls, chats, emails, document verification, etc.Responsible for compiling reports, providing constructive feedback and highlighting key areas for improvement, as well as identifying additional training needs.Reaching out to clients directly in order to rectify any unresolved issues which may arise due to error or… Show more Ensuring that Call Centre Operators provide the best customer service possible and maintain the quality of service provided by the Company through the review of calls, chats, emails, document verification, etc.Responsible for compiling reports, providing constructive feedback and highlighting key areas for improvement, as well as identifying additional training needs.Reaching out to clients directly in order to rectify any unresolved issues which may arise due to error or oversight by an employee, preserving the Company's reputation and ensuring that the highest level of customer service is provided at all times.Providing training, onboarding and mentoring to new QA Auditors, as well as periodic reviews of tasks to ensure that a consistent level of analysis leaves the department.Assisting in the induction and training of new employees by working closely with the training team and relevant departments.Serving a critical role in creating, updating, and maintaining company policies and procedures.Assessing workflow and quality parameters, providing insight into work patterns and KPIs, as well as consulting HODs prior to employee performance reviews and evaluations.Carrying out other duties as per business needs. Show less

Malta

Review new customer accounts and verify their identities.Assessing risks and compliance issues associated with customers or products.Assisting efforts aimed at preventing money laundering, terrorist financing, and other illicit financial activities.Liaising with management to ensure compliance with internal policies and external regulations.Preparing suspicious activity reports (SARs).Reporting accounts with high risk or missing documentation to relevant… Show more Review new customer accounts and verify their identities.Assessing risks and compliance issues associated with customers or products.Assisting efforts aimed at preventing money laundering, terrorist financing, and other illicit financial activities.Liaising with management to ensure compliance with internal policies and external regulations.Preparing suspicious activity reports (SARs).Reporting accounts with high risk or missing documentation to relevant officers.Reviewing customer accounts for instances of suspicious financial transactions.Analysis of accounts and client information according to prescribed internal control policies and procedures.Liaising closely with the payments and general support departments for fraud detection and prevention. Coverage of multiple brands with experience in both regulated and unregulated markets. Assisting with other tasks as required. Show less

Malta

Responsible for sourcing suitably qualified, competent and experienced officers and crew who satisfy the requirements of the STCW Code for Company ships.Deputy DPA of the company. Liaising closely with the DPA for the constant improvement of the Company's Safety Management System (SMS) and rigorous upkeep of the International Safety Management (ISM) system.As the Company Security Officer (CSO), carrying out Ship Security Assessments (SSAs), developing, implementing and… Show more Responsible for sourcing suitably qualified, competent and experienced officers and crew who satisfy the requirements of the STCW Code for Company ships.Deputy DPA of the company. Liaising closely with the DPA for the constant improvement of the Company's Safety Management System (SMS) and rigorous upkeep of the International Safety Management (ISM) system.As the Company Security Officer (CSO), carrying out Ship Security Assessments (SSAs), developing, implementing and maintaining Ship Security Plans (SSPs), carrying out Internal Audits and reviews of security activities, ensuring any deficiencies and non-conformities are addressed and dealt with, providing adequate training to Ship Security Officers (SSOs) ensuring security awareness and vigilance.Responsible for safely expediting the operations of the Company ships. Supervising Operations and monitoring vessel conditions and ship’s staff compliance with management policies, international, state and local Maritime regulations.Playing a key role in the company's annual external ISM audits and internal company reviews, evaluating, proposing and implementing any corrective or preventive measures as identified during the above.Performing Risk Assessments to identify hazards and minimizing the level of the risk by adding control measures.Coordinating vessel's movements and operations and ensuring that the ships comply with client and terminal requirements.Handling clearances from Customs and Immigration, Portnet and other shipping agent responsibilities. Conducting inspections on board company vessels and training deck crews on good seamanship practices. Considering the goods and service requests of the company vessels and coordinating their timely delivery, while prioritizing expenditure and working around the company budget. Show less

Malta

Duties involved supervision of loading and discharge of cargo, coastal navigational watch, general maintenance of safety equipment and life saving appliances.

Dubai, United Arab Emirates

Duties included deck maintenance, holding a safe navigational watch, cargo supervision, cargo and cargo hold inspections, taking and discharging of ballast, taking and recording of fresh water, mandatory forms, checklists and paperwork as per the company's SMS, upkeep of ship's files and records as per ISM, response to emergency drills or situations, etc.

Istanbul, Turkey

Duties included deck maintenance, holding a safe navigational watch, cargo supervision, cargo and cargo hold inspections, taking and discharging of ballast, taking and recording of fresh water, mandatory forms, checklists and paperwork as per the company's SMS, upkeep of ship's files and records as per ISM, response to emergency drills or situations, etc.