Roles I perform:• Quality Assurance of the Support Team.• Development and testing of content, including server templates.• Windows server troubleshooting and stress testing.• Game server specific troubleshooting, testing and functionality implementation.• Creating and implementing Batch, PowerShell and C# files for automation.• Continual revision and updating of current content, as well as creation of new content.• Assist with development of the game panel.• Liaison directly with the Technical Director to assist when necessary.+ All roles of 1st Line Analyst.

Strong background in pc gaming as well as knowledge in game servers, working in a high pace environment to help maintain excellent customer support reputation, help customers, develop new features for customers to use and generally be the first point of call for any issues a customer may experience.Skills I brought to the job role:A strong background in gamingProfessional experience within customer serviceSelf-Motivated & excellent work ethicComfortable multitasking & capable working under pressureExcellent troubleshooting skills & a logical approach to problemsExcellent attention to detailCan work well independently and be a proactive team memberA way to connect to the internet to continue working should internet at home run into issuesHave learned and practised:Managing multiple game serversExperience with WHMCSExperience with TCAdmin 2Experience with Microsoft ExcelCoding Experience

I undertook the Job of working as a front-end web developer. I had to design and develop the website and also manage the project myself; communicating with the client when necessary. This work experience was completed as part of my University studies and gave me valuable skills I can use both in my personal and professional lives.