Jacob Burnheimer Email & Phone Number

Richmond, Virginia Area

* Performing daily training and enrichment sessions using reward-based methods* Providing superior customer service* Building and maintaining relationships with clients (both humans and dogs)* Working as a team to help pet parents set achievable training goals for their dogs* Writing daily report cards and sending them to parents- updating them on training.

Ameila Court House, VA

Utilizing Science-based postitive reinforcement training to do the following: * Training shelter dogs to become adoptable* Behavior modification for dogs with severe bevaivior problems * Rehabilitating dogs that have been traumatized due to harsh upbringings

Midloathian, Virginia

• Directly supervise, train and coach a team of three kennel assistants
• Help management oversee the daily operation of the Pet Resort by leading the kennel attendant team through animal caretaking, cleaning, bathing, and other duties.
• Ensure the cleanliness of the facility and safety of the pets
• Responsible for receiving and processing client payments as well as scheduling client reservations along with admitting and discharging the animals
• Group dogs for walks appropriately based upon temperament and personality
• Feed and medicate animals as well as monitor for signs of distress or illness

Sterling, VA

• Manage and directly supervise a staff of 8 front desk employees
• Responsible for supervising all building operations
• Assist head guard in emergency situations
• Instruct and require staff to maintain high level of cleanliness in facility
• Primary point of contact for customer concerns and questions
• Ensure satisfaction of all customers

Sterling, VA

• Supervisor facility activities, programs, and events
• Provides assistance with setup and clean-up of various center events and activities
• Directly provides assistance with program selection
• Deals with registering patrons for memberships and programs
• Assists in end-of-day cleaning of facility
• Excellent proficiency in RecTrac Software

Leesburg, VA

• Provide point of contact for member issues and concerns
• Excellent proficiency in RecTrac Software
• Operates cash register
• Answers incoming calls and direct inquiries to appropriate individual
• Ensures that requisite paperwork, forms, and payment for class registration is complete
• Assists with organization and implementation of special events and other programs

Reston, VA

-Work at the front desk and handle customer service-related issues-Serve as a tour guide for potential members-Collectively work with coworkers to meet new membership sales quotas-Respond to inquiries from existing members regarding program offerings, membership questions, and complaints

Reston, VA

In Addition to tasks listed under Member Services Associate: -Leader of front desk for duration of shift-Managed staff of 15 Membership Service team members-Primary point of contact for member issues, concerns, and membership finances-Mentored new and current employees on YMCA protocols including computer systems, staff scheduling and general.

General Studies

General Studies

-Completed 16 credits in the following courses: History of Western Civilization I, History of Western Civilization II, Introduction to.

Ged, General Studies

-Received a General Education Diploma (GED) and graduated with Honors (6 month program) -First Round Silver Phase Recipient -First Round.