Jacob C. Email & Phone Number

Articulate technology and product positioning to both business and technical users. Identify all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process.Establish and maintain strong relationships throughout the sales cycle including extensive travel.Eliminate sales obstacles through creative and adaptive approach.

Donna, Texas

Accountable for tracking invoices for tax purposes, determining expense reports, and managing data input into QuickBooks.In charge of organizing and filing office paperwork as well as receiving and making office calls in a professional business manner.Research vendor price changes and negotiate potential changes in prices with vendors.Service air conditioning units at residential and commercial establishments.Install duct boards, furnaces and condensing units.Assist in implementing training programs for new hires which increased company productivity by 25%.

San Antonio, Texas Area

Gained experience in the Toyota Production System and vehicle manufacturing processes.Reviewed and investigate Field Technical Reports to reduce warranty costs and improve customer satisfaction.Represented Toyota Texas as a member of a cross-functional Quality Improvement Committee (QIC) involving Toyota Design and Sales Engineers.Applied Toyota business principles to improve the process for Field Quality Problem Reports issued to North American suppliers.Referenced a warranty database to analyze dealership claims and identify emerging warranty issues.Learned Toyota Quality computerized inspection systems to identify production defects.Developed promotional activities to generate employee involvement in Toyota Quality Month.