Jacob C. Email and Phone Number

Responsible for design, implementation and management of technology, procedures and plans that align with the company policy of “Lead with technology, succeed with service”.Work daily with end users and management on problem troubleshooting and resolution.Designed, constructed and currently maintain a time & attendance system utilizing Interbase, Delphi and SQL which successfully replaced paper timecards, manual vacation tracking and manual labor reporting for the company.Installed new networking equipment and implemented a Cisco Meraki VPN solution to help deal with the increasing need for the ability to work remotely.Created a disaster recovery plan and introduced a data backup system utilizing Acronis and ioSafe technology.Modernized facility phone system by designing and installing a VOIP-based system.Oversee and manage all Sage 100 ERP updates, troubleshooting, and maintenance. Additionally construct Crystal Reports to pull data from Sage 100 ERP to provide analytics for the HR and Financial departments.Implemented, configured and maintain Sage CRM instance which allows for the company to maintain, organize, and leverage customer information for better sales results.Implemented and maintain Autodesk Vault which allows for the secure storage of machinery designs and models.

Evaluated client network infrastructure health and provided corrective solutions where possible while implementing various technologies that best met the client’s needs within budgetary confines.Maintained a healthy support and communication network for our clients using Connectwise ticketing.Diagnosed and remediated issues as tickets were received, escalating where necessary.Physically installed technology solutions, which provided ample hands-on and on-site experience.