Built, improved, and maintained inventory control systems• Generated and gathered requirements through cross-departmental communication• Designed a sustainable, scalable system to meet these requirements• Presented, defended, and incorporated feedback on designs from system stakeholders• Implemented designs using SQL and Google BigQuery• Assisted in building and improving reporting tools through BQ and Tableau• Developed reference material and training guides for system operationHandled ad-hoc data requests and questions on process flows, specific program statuses, etc.

• Served a cross-functional role, coordinating multiple teams and problem-solving to support internal departments or fulfill client needs on a daily basis• Assumed a leadership role, including training new hires • Responsible for the day-to-day operations of the building

Lead Analyst• Academic project partnered with Delta Airlines• Assessed the scheduling of dispatchers and their assigned flights• Compiled and analyzed sets of disparate data, working to develop new perspectives on dispatcher processes• Collaborated to identify the limits and possibilities of each data sets • Composed efficient descriptions of complex processes, charts to communicate analyses, and periodic reports detailing the state of the project

• Worked on-site in big box retail environments, performing labor surveys to improve customer service models for a national home improvement retailer • Conducted time studies and collected qualitative observations to help identify opportunities for improvement in service practices