Compliance Engineer---- Optimize the Vanta compliance platform, cutting manual tasks by 75% and reducing audit preparation time by 50%.- Identify and delegate cloud misconfigurations in Tenable Ermetic, reducing critical and high-level risks by 60% within 4 months.- Accelerate incident response improvements, creating Ransomware and Email Compromise SOPs and enhancing incident response documentation workflows.- Strengthen the security posture by centralizing security alerts into a single source and rapidly responding to incidents in collaboration with security partners.Security Training Specialist---- Expertise in the KnowBe4 Phishing Simulation and Security Awareness Training (SAT) platform, utilizing standard and innovative features to drive company objectives.- Designed 25+ evolving phishing campaigns, including an advanced AI-driven whaling simulation using social engineering tactics.- Led the implementation of 19+ tailored and automated training campaigns- Wrote, directed, and edited 3 original training videos to support cybersecurity education efforts.- For Cybersecurity Awareness Month 2024, developed a unique, gamified experience with 25+ immersive emails and custom graphics, driving competitive participation across the company.- Spearhead professional development initiatives, creating detailed training and shadowing curricula, overseeing intern projects, and providing resources for certification training.Email Security Specialist---- Subject matter expert for Mimecast email filtering and PhishER email security review platforms.- Create numerous platform enhancements, reducing email administration overhead and improving security by integrating tools like VirusTotal and M365 Blocklist.- Processed and resolved over 1,570 PhishER reports and more than doubled the security coverage of the Mimecast Blocklist in one year.- Managed and resolved 363+ internal email security and administration tickets.

Compliance Audit Specialist---- Achieved 100% ISO 27001 alignment by managing, revising, and creating 37 policies, ensuring coverage across 30 sub clauses and 93 controls.- Collaborated with cross-departmental stakeholders, leveraging strong communication skills to streamline audit processes and complete them 50% ahead of schedule.- Continuously improve audit efficiency by applying innovative techniques learned through monthly IT compliance webinars.- Led crucial ISO 27001 initiatives, including the Internal Audit, preparation of the Internal Audit Report, and delivery of the Management Review Presentation.Communication Specialist---- Authored and administered over 40 high-quality email blasts, effectively communicating IT objectives and initiatives to the organization.- Designed 15+ custom, visually engaging graphics, increasing user engagement and understanding of IT alerts and announcements.- Contributed to team-building efforts, actively participating in the formation of 2 emerging company clubs and organizing 3 team potlucks, fostering a positive and cohesive team culture.- Strengthened external relationships, serving as the primary contact for 3 key partners, ensuring consistent communication and collaboration.

• Organized intermediate to advanced SQL pulls, queries, and updates on a daily basis• Troubleshot hardware and software situations on individual and organizational scales• Maintained comprehensive ticket notes for security and policy purposes• A hand-selected member of a specialized team (Enterprise Level Support) in charge of over 120 sites• Solved over 500 tickets in 4-month span, while maintaining detailed documentation on each issue

-Managed deployment of cloud-based vulnerability scanner.-Created organizational security policies following best practices of NIST 1.1 Framework-Developed security architecture recommendations for the confidentiality and integrity of PII handled by organization-Analyzed open-source and industry compliance documentation for organizational remediation

-Oversaw successful daily completion of 5000 books during holiday surge-Designed product specification sheets and production procedures-Collaborated with other production officers to improve production processes-Created a SQL script that organized production management progress

• Built excellent relations with regular customers, fellow staff members, as well as independent deliverydrivers.• Lead new staff members through required training regimens to ensure proper work procedures

• Maintained composure and completed directives at a high standard including amid exceptional traffic.• Provided extra assistance during holiday promotions outside of shift expectations.