I am an Information Technology Help Desk at Old Dominion University, where I assist users by answering phone calls, service now tickets, and walk-ins. I was also an Orientation Leader, where I communicate with students and parents regarding their orientation and presenting slide shows to introduce them to the university and campus is of great importance. I am pursuing a degree in Cybersecurity, which aligns with my passion for technology and problem-solving.In my current roles, I have developed and demonstrated skills in customer service, communication, teamwork, and technical support. I enjoy working with diverse and dynamic groups of people and learning from their experiences and perspectives. I am motivated by the opportunity to help others and contribute to the success and satisfaction of the university community. I am eager to apply my skills and knowledge to new challenges and opportunities in the IT field.