Jacob Chavez Email and Phone Number

Role: Lead Business Systems Analyst / Project ManagerProject management and project coordination for multiple high priority projects involving geographically diverse external development teams in order to meet governmental and customer timelines and expectations. Coordinated with system architects on first-look analysis to provide insight on project scope and impacts. Mentored junior business systems analysts, providing support and guidance based on past experience.

Role: IT Manager – Application Development and Production SupportPeople-first servant leader with a focus on professional development of team members spread across two teams and multiple geographic locations. Provided mentorship and subject matter expertise to continue the teams’ growth using Agile frameworks. Led the migration of ~200 web properties to a new, modern enterprise web content management system (Adobe Experience Manager) resulting in greater stability, efficiency for mass updates, and security. Led the transformation of the Web Production Support approach to increase efficiency, reducing incident support ticket backlog from over 1,300 incidents to single digits in 9 months.

Role: Scrum MasterCoached and guided the application team, IT partners, and IT Leadership towards best agile practices leading to increased developer efficiency, decreased delivery time, and decreased product backlog. Cultivated a culture of transparent communication and psychological safety within the team, as well as in conjunction with our business partners and IT Leadership. Facilitated team’s agile transformation from Waterfall-based methodologies to Agile-minded principles incorporating elements of Scrum and Kanban delivery models.

Role: Lead Business Systems Analyst Responsible for interdepartmental project management, technical systems analysis, and testing of numerous large implementations, ensuring adherence to all Federal and State compliance regulations. Mentored junior technical business analysts. Designed and implemented new Provider Database Architecture, Web-Based Behavioral Provider Credentialing Application, and Web-Based Radiology Provider Privileging Application.

• Test upgrades to over 50 market data software applications• Perform stress and performance testing on client workstations• Identify and track issues in current, new, and upgraded market data software applications• Analyze and troubleshoot priority one issues found in production software releases• Create, implement, and update application test scripts• Test server upgrades and configuration changes• Review and analyze testing results; forward reported issues to developers and management as necessary• Conduct testing review meetings