Experienced in ETL Production Support Specialist with expertise in maintaining and optimizing ETL processes. Adept at troubleshooting data issues, ensuring smooth production operations, and collaborating with cross-functional teams to deliver high-quality data solutions.

Support application build and deployment activities using Jenkins.

Managing, maintain, support, and improve Operations Infrastructure Delivery for Maersk hosted services. This includes but is not limited to ServiceNow, SCOM, RIVERBED, SCCM, Oracle Enterprise Manager and all associated tools.

Managing P1, P2 Incidents part of Global Command Centre, ensuring that issue is logged, progressed, updated, authorized, expedited and resolved within the scope of the Service Level Agreement.• Performed notifications and status of all incidents to high level internal leadership and client while managing SLA's.Ensure tickets are assigned correctly if unable to resolve within assigned team.Ensure high quality service to both internal and external customers through effective maintenance of IT policies and procedures.• Managing Bridge call, drive communication and ensure uptime of Infrastructure within Service Levels. Co-ordinate with multiple teams to get the issue resolved within SLA.Ensures that assigned incidents are managed robustly & effectively and that any customer/business impact is identified and minimized.Ensures that incident ticket communication/documentation is accurate, timely, clear and concise• Ensure the closure of all resolved and end-user confirmed Incident records.• Coordinating change management by initiate change activity, sending change notification and provide support till change gets completed.Managing day to day operations of Network Operations Centre.Monitoring and supporting critical managed network elements using real-time alarming of network fault notification. Perform troubleshooting of Network alerts and escalate based on process and system criticality.• Network device health monitoring of Interface, Bandwidth utilization, BGP flap and reports Top Talkers in network management.Ensured all applications are up and running by utilizing proactive monitoring tools.Managing service request for Shared Folder, FTP access and disabling alerts. Add/Remove the network devices and server into monitoring tool.

• Worked As Senior Technical Support Executive providing support for U.S based customers for trouble shooting. • Functional area included Taking care of Windows operating systems, providing hardware as well as software technical support , Trouble shooting network / email issues . • Taking care of escalations• Making dedicated outbound calls for technical support• Management of Unified Trouble tickets and problem tickets ,to ensure customer satisfaction and Problem resolution. • Team data analysis and team management.

• Network configuration & troubleshooting in LAN.• Online Router & modem configuration.• Troubleshooting of networks & Software Problems in the system online. • Outlook Express Configuration & troubleshooting mail related problem.• Attending field visit when there is any critical problems.

• Ensure technical queries are acknowledged and frequently updated according to SLA.• Ensure All necessary Process been followed while executing the change• Ensure all tickets are acknowledged, updated & restored within SLA.Ensure that any process updates/changes are communicated and adhered to and by the team.• Desktop support for users, troubleshooting hardware and network problems across the LAN.• Continuous monitoring of network performance and act accordingly to overcome any slowdowns.• Implementing single NIC technology to share the cable Internet connection across the LAN.• Installation and Configuration of the Network and Maintenance of the Network around 20 systems.• Maintaining Virus updates and Windows updates for Important Servers.