Technical Support Engineer (Software Focus)
CurrentEfficiently and effectively provide customer-centric support to customers, sales representatives, Regional Solutions Managers, and customer support teammates via telephone, email, virtual meetings, in person at trade shows, and customers' premises for training, maintenance needs, and software related services. Provide customer perspective information to sales and software development teams and apply this knowledge during the software release testing process. Know the theory and application of the company's products and effectively present that information to customers.