Jacob Cobos Email & Phone Number

Sunnyvale, California, United States

San Francisco Bay Area

Provided outstanding service to the community of San Jose at various sites through multiple programs such as After School Programs, Summer Camp, Coaching for Youth Sports Programs, Teen/At-Risk Youth Center, Facilities(front desk/rentals). Handled 40+ clients interactions per day with detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction

Sunnyvale, California, United States

Works with Microsoft products such as Windows Desktop OS, Office Product Suite.Knowledge of Windows operating systems, Active Directory administration, and LAN/WAN networking•Primary function is to provide technical support for computers, phones and associated networks/equipment by answering customer phone calls, responding to email queries, service tickets, and walk-in requests•Conducts break/fix actions on desktops/laptops, images operating systems for pc refresh deployments, maintains inventory of asset receipt/deployment, may be required to deliver and setup systems at user's onsite location•installs, troubleshoots, services, and repairs personal computers, related PC software, telephones, cables, and connectors•Connects personal computers and terminals to existing data networks•Performs basic PC setups•Instructs and assists users in the use of personal computers and networks•Maintains trouble logs•Completes paperwork and other tasks needed to satisfy Security requirements•Follows all Security regulations, guidelines, and processes regarding the installation, maintenance, and retirement of PCs and PC-related hardware and software•Works with Security to remediate classified data spillage incidents•Coordinates with users, IT staff, server administrators, network engineers, and customer and IT management•Reviews the trouble ticket queue to identify issues that need to be addressed•Works through the ticket queue without intervening management direction (self-motivated)•Resolves tickets within established SLAs•Works with system administrators and other staff to resolve support issues, escalating where appropriate•Participates in new installations, testing and special projects as needed

Sunnyvale, California, United States

Examine laptops, By troubleshooting, and repairing computer Hardware.Document and service upgrades for each user's Laptop/Desktop.Replace hardware and software systems as needed.Support and maintain user account information including rights, security, and system groups.Familiar with upgrading, installing, and troubleshooting windows 10, 7, and Microsoft office.Proficient in Configuration manager console and Active directory.Return defective equipment/parts to inventory while simultaneously keeping documentation of customer repairs and maintaining and restocking inventory.Provide information to users on how to operate the equipment as requested.Imaged and Transferred approximately 1500 laptops to their new domain.

Bachelor'S Degree, Communication And Media Studies

Associate Of Arts - Aa, Communication And Media Studies