Receive and Log problems with POS and network in Service nowFix issues for both Linux POS systems and Windows office PCConnect printers to the networkTake international calls and troubleshoot problems while overcoming langue barriersWalk non-IT oriented personnel through fixing problems that arise remotelyFix mnt file and apply updates to systems through SQLReset Passwords via SQL and Active DirectoryTroubleshoot raid array on serversFormat computers, create Images, and deploy them to new computersHelped restore functionality for RFID printers and HHT scanners via SotiConfigure stores Networks

Received phones into oracle for refurbishing or insurance claimsFix Java permission on workstations for oracle operationConfigured and troubleshoot label printer for use with oracle.Fix or replace broken or malfunction hardware such as scanners KVM switch serial reader etc.Clear android and apple phones of all customer data and resetIntake: 100+ people per day

Managed and operated on-site and remotely support center in order to administer and maintain RWI networks and workstations.Provided on-call technical support to staff during dutyUse remote desktop connection to troubleshoot systemsResearched and applied numerous system upgrades during my tenure in order to provide a seamless and uninterrupted workflow in support of my users.Created a detailed changelog using excel for management to review on the cloudWeekly testing of Computer system

Handled customer service and technical troubleshooting for customersIntake of Computers and other electronic devices for repair.