Carrier Operations Representative
Current- Scheduling an average of 15 carriers per day for time sensitive shipments of freight- Responsible for initial contact, persistent follow up, negotiation and pricing, selling and booking loads utilizing the Transportation Management System (TMS), rapport building, problem solving, load tracking, and providing consistent and thorough communication with Account Management team- Booking loads, tracking and tracing freight, and providing updates to receivers and customers- Communicating with clients as efficiently as possible via email, phone calls, and portals- Collaborating with teammates to find urgent and profitable solutions to problems- Optimizing carrier interactions to create brand loyalty
Sep 2020 - Present
