Jacob Crosby Email & Phone Number

Lincoln, Ne, Us

Ankeny, Iowa, Us

Des Moines, Ia, Us

Des Moines, Ia, Us

Raleigh, North Carolina, Us

- Influence business results though a territory of 10 Verizon Wireless locations by providing sales leaders and associates with relevant knowledge, skills, and tools to achieve their goals - Travel to locations on a daily basis to observe processes and procedures. Utilize my process improvement skills to streamline sales, operations, and customer experience - Compose and facilitate sales training on a frequent basis - Analyze complex data and reporting on a daily basis. Simplify reporting by leveraging my skills in Microsoft Excel to deliver to the frontline - Continually think outside the box and challenge the status quo to uncover ways to be more effective and streamline processes and procedures - Collaborate and communicate with cross-functional teams on a daily basis to improve processes, strategize, strategically plan, and execute - Develop my team of sales leaders and associates to deliver a best in class client experience through collaboration and effective selling and consulting behaviors

Chicago, Illinois, Us

- Simplify and streamline processes and procedures in regards to SMB sales across 16 U.S. Cellular retail locations - Compose and facilitate B2B training on a daily basis during store visits. Ensure associates and store leaders have all the relevant knowledge, skills and tools to achieve sales goals - Observe and coach to effective selling behaviors, and thorough completion of U.S. Cellular’s sales process with every guest - Utilize all Microsoft office programs at a proficient basis to compose daily reporting (excel), collateral (word), presentations and proposals (PowerPoint), and email (outlook) - Understand U.S. Cellulars portfolio of products and services to ensure effective training and execution by the front line - Communicate frequently through multiple tiers of leadership, from senior leaders to frontline associates - Build and maintain positive relationships with clients as well as with retail leadership and associates

Chicago, Illinois, Us

- Responsible for leadership and management of 1 sales leader and 6 sales associates - Ensure location achieves goal across numerous key performance indicators through effective performance management - Recruit, hire, on-board, and train each sales associate and store leader within the location - Write schedule, analyze staffing needs, and ensure location has appropriate coverage relative to forecasted traffic- Compose and deliver sales training weekly in store meetings. This training covers sales skills, devices, pricing, and promotions - Analyze data on a daily basis to identify trends, strengths, and opportunities. Coach to areas of opportunity - Exceptional improvement in operational metrics earned myself operational excellence status with the company - Earned an exceeds expectations on annual performance review for delivering superior results in every aspect

Chicago, Illinois, Us

- Responsible for leadership and management of 7 sales associates. This includes recruiting, hiring, on-boarding, training, coaching, and performance management - Ensure store level quotas are achieved in numerous KPIs- Focus on training and execution of the company’s CRM tool to ensure a steady business funnel- Responsible for ensuring all sales staff is well trained in every spect of their job- Prioritize culture and customer experience within my location to impact business results as a residual effect - Focus heavily on the personal and professional development of all associates in the location - Leveraged my people development skills to ultimately have 7 of my associates promoted to leaders with the organization

Chicago, Illinois, Us

- Responsible for individual performance across numerous key performance indicators- Lead by example with my peer team to ensure location level performance is being attained - Foster lasting relationships with customers to create a great experience and be their trusted recourse - Hold myself accountable to superior sales behaviors on a consistent basis - Develop effective strategies inside the company’s already outlined sales process to make myself more effective