I’m an IT professional with a passion for problem-solving and a proven track record in both technical support and advanced electronics repair. With a Bachelor’s degree in Computer Science and over three years of hands-on experience in troubleshooting, network support, and micro-soldering, I have developed the skills to handle complex technical challenges efficiently.In my current role as a Board Level Repair Technician, I lead diagnostic and repair efforts on mobile devices, computers, and gaming consoles, with a focus on board-level troubleshooting, micro-soldering, and CPU rework. I’m skilled in using ZXW block diagram software and rework equipment, and I consistently deliver precise, high-quality results that meet industry standards.I’m now seeking to transition into a full-time IT role where I can expand my technical expertise in system administration, network management, and cloud platforms. I have experience providing 1st and 2nd line technical support, configuring laptops and desktops, and resolving IT-related faults in both office and remote environments. I am familiar with cloud platforms like Microsoft Azure, Office 365, Cisco networking, and mobile device management tools such as MS Intune.I am excited to bring my technical skills, customer service experience, and enthusiasm for continuous learning to a dynamic, tech-driven environment in Toronto. Ready to take on new challenges, I’m eager to contribute to a team that values innovation and collaboration.