Jacob Daniel Email & Phone Number

Australia

Sydney, Australia

· Responsible for end to end setup and management of resourcing for various IT clients in Australia.· Established connectivity with different consultants, job portals and other sources· Responsible for sourcing, filtering, reviewing profiles based on various requirements from clients· Responsible for submitting shortlisted profiles to customer and.

Sydney, Australia

Bangalore

• Working as Project Executive for a financial sector client in IBM.
• Responsible for end to end management of project delivery of 4 towers monitoring, network Operations, Collaboration IT & AS400.
• Responsible for new business, transition, run phase and continual improvement of services
• Responsible for profit and loss of the contract equivalent to $15 Mi, achieved more than 50% gross profit year on year.
• Own the account management and delivery management responsibilities.
• Own the services from a team of 65 people spread across 4 service lines distributed in two different centers in India

Bengaluru Area, India

• Setup of Alcon India IT Organization in Bangalore completed successfully in 2012 including hiring, governance, communication, delivery model.
• Played key leadership role in Alcon as service owner for various technologies of Enterprise Platform Services (AS400, AIX, Storage & Backup, DBA), IT Security and Application engineering groups.
• Handled service delivery responsibilities with improved quality and expectations by setting up metrics and right governance model for preparing service lines for audit readiness.
• Actively driven the initiatives for transitioning services from resource hosting model to managed services.
• Played major roles in implementing Resource management, talent enhancement and retention strategy.
• Successfully executed finance management responsibilities including budget preparation, forecasting, and financial reporting as per timelines agreed with ISC Director

Bengaluru Area, India

• Played a key leadership role in IBM Global Delivery as “Global SSO Account Service Delivery Manager” for BHP Billiton – a leader in mining industry
• Owned responsibility of seamless service delivery for all the technical teams located in India & Australia
• Lead regular interlock and governance meetings with India and AUS teams and has driven single delivery goals across multiple teams with diversified culture and geographies.
• Executed programs to improve the quality of service delivery in terms of SLAs, Change failure reduction, Response/Resolution time
• Involved in Cost reviews and reduction of cost by improving service delivery
• Participated in the approval/onboarding process of New business/ Transition

Bangalore Area, India

• Played the key leadership role in IBM Global Delivery as “Cross Competency Leader and EMEA Focal Point” to ensure a seamless IT Infrastructure Service Delivery from various Global Delivery Centers in India.
• Acted as the Single Point Of Contact for BAU & Non BAU issues pertained to all of the Europe, Middle East & Africa region clients and handle the escalations.
• Effectively lead the key organizational initiatives such as Skill Enhancement programs, technical SMEs enablement, Quality Improvement Programs, Delivery capability enhancement programs, etc.
• Continued to lead the efforts in improving the ownership of the global delivery of the accounts being supported out of India.
• Attended and explain the monthly progress to the EMEA and India executives as part of the executive governance system.
• Played an instrumental role in establishing a robust governance and Interlock model and successfully transforming the Global Delivery Relationships.

Bengaluru Area, India

• Worked as Team member (Sept 04- Oct 05), Team Lead (Nov 05 – Mar 06) and Service Delivery Manager & People Manager (Mar 06 – Apr 08) for Diageo account in Intel Midrange and lead 40+ technical team members.
• Managed NT/Win2000 Servers remotely using different tools like PC Anywhere, Terminal Client, Citrix and Dameware.
• Concentrated on high quality deliverable to customer through a process driven environment.
• Conceptualized and lead Implementation of many quality initiatives which made the Diageo account to green status from Red in a short span.
• Successfully focused in technical growth of team members
• Successfully moved 16 team members to the next level of their career path

Bangaon Area, India

• Worked as Team Lead of GCO Project for NT team with 10 members.
• Managed NT/Win2000 Servers remotely using different tools like PC Anywhere, Net meeting, Terminal Client and Avocent.
• Worked on Technical and process related issues.
• Regular Health Check and Monitoring of Servers using tools like Dell Open Manager, Compaq Insight Manager and BMC Patrol.
• Worked as a member of Process Development and Documentation team.
• Done Backup Management using Tivoli, NT Backup, Veritas Etc.

Thiruvananthapuram Area, India

Worked as System Administrator at Sim Soft Computers, Trivandrum, Kerala. Sim Soft Computers is a sister concern of C-Lands Software Solutions and a major web hosting and Application Development firm. They are also involved in network solutions and suppliers of systems.Responsibilities:6 Months worked in Hardware maintenance at various client locations.6.

New Delhi Area, India

Azadpur, Delhi. Industrial Enterprise is 100% Export oriented ISO 9002 Certified Company engaged in the Production of automobile parts.Responsibilities:In-Charge of Quality Control activitiesImplementation of ISO 9002 CertificationIn-Charge in Internal Audit & Management Representative

Thiruvalla, Kerala

a Kerala Govt. owned ISO 9002 Certified Company engaged in the Production of Jelly Filled Telephone Cables and Major supplier of Dept. of Telecommunications (DoT)Responsibilities:Production SchedulingSupervision of Production and Maintenance Departments