Jacob Daniel Email & Phone Number

Australia

Sydney, Australia

· Responsible for end to end setup and management of resourcing for various IT clients in Australia.· Established connectivity with different consultants, job portals and other sources· Responsible for sourcing, filtering, reviewing profiles based on various requirements from clients· Responsible for submitting shortlisted profiles to customer and coordinate of client interview· Responsible for negotiating rate with customer and candidate and arrange PO & Offer Letters· Drive the background verification of resources as pe the stipulated timeline· Responsible to onboard resources and gather all necessary/mandatory documentations· Responsible to register resource in payroll tool and add related information· Established onboarding checklist as well as other process documentations· Responsible to gather all necessary documentations and upload to a centre repository· Established regular interlock meeting with clients and suppliers to make sure supply meets demand· Responsible to run payroll and generate invoices to customer and follow up on the same· Established HR & Legal adviser connect for any future support· Quarterly performance assessment discussion with client and feedback to employees· Responsible for contract renewal discussions and follow up till closure· Gather information about pipeline opportunities and prepare plan· Responsible to present weekly report on demand and update

Sydney, Australia

Bangalore

• Working as Project Executive for a financial sector client in IBM.• Responsible for end to end management of project delivery of 4 towers monitoring, network Operations, Collaboration IT & AS400.• Responsible for new business, transition, run phase and continual improvement of services• Responsible for profit and loss of the contract equivalent to $15 Mi, achieved more than 50% gross profit year on year.• Own the account management and delivery management responsibilities.• Own the services from a team of 65 people spread across 4 service lines distributed in two different centers in India• Responsible for the execution of business continuity plan once a year per delivery centers• Accountable for commercials and related processes like forecasting, expense control, invoicing• Responsible for strategical planning for year on year improvement of revenue while adhering the contracted efficiency improvement• Responsible for contract management and customer relationship management• Responsible for innovation and transformation management of the account• Playing key role in governance with customer as well as internally with IBM India, UK & France• Own branding of IBM services to the customer to strategize for new business• Actively involved in GDPR implementation and related preparations

Bengaluru Area, India

• Setup of Alcon India IT Organization in Bangalore completed successfully in 2012 including hiring, governance, communication, delivery model.• Played key leadership role in Alcon as service owner for various technologies of Enterprise Platform Services (AS400, AIX, Storage & Backup, DBA), IT Security and Application engineering groups.• Handled service delivery responsibilities with improved quality and expectations by setting up metrics and right governance model for preparing service lines for audit readiness.• Actively driven the initiatives for transitioning services from resource hosting model to managed services.• Played major roles in implementing Resource management, talent enhancement and retention strategy.• Successfully executed finance management responsibilities including budget preparation, forecasting, and financial reporting as per timelines agreed with ISC Director • Continues improvement in cost optimization through cost containment initiatives and implementation of strong guidelines to improve financial discipline• Played role of Head of site operations for site administration activities & optimizing cost by engaging different business functions (Admin, HR, Finance, Local IT)• Handled Business continuity program from IT service perspective during BCP situations• Worked as Program manager (stretched role) of Maturity Advancement program across the organization to achieve the delivery excellence.• Involved in various initiatives to improve the service delivery efficiency and quality.• Involved in various levels of strategy planning for the successful future business growth.

Bengaluru Area, India

•• Played a key leadership role in IBM Global Delivery as “Global SSO Account Service Delivery Manager” for BHP Billiton – a leader in mining industry• Owned responsibility of seamless service delivery for all the technical teams located in India & Australia • Lead regular interlock and governance meetings with India and AUS teams and has driven single delivery goals across multiple teams with diversified culture and geographies. • Executed programs to improve the quality of service delivery in terms of SLAs, Change failure reduction, Response/Resolution time• Involved in Cost reviews and reduction of cost by improving service delivery• Participated in the approval/onboarding process of New business/ Transition• Established the compliance posture of the account to green• Remediated the audit findings in the account and monitor till its closure• Involved the analysis and activities to improve productivity metrics.• Involved in resource management and onboarding for new business

Bangalore Area, India

• Played the key leadership role in IBM Global Delivery as “Cross Competency Leader and EMEA Focal Point” to ensure a seamless IT Infrastructure Service Delivery from various Global Delivery Centers in India. • Acted as the Single Point Of Contact for BAU & Non BAU issues pertained to all of the Europe, Middle East & Africa region clients and handle the escalations.• Effectively lead the key organizational initiatives such as Skill Enhancement programs, technical SMEs enablement, Quality Improvement Programs, Delivery capability enhancement programs, etc. • Continued to lead the efforts in improving the ownership of the global delivery of the accounts being supported out of India.• Attended and explain the monthly progress to the EMEA and India executives as part of the executive governance system. • Played an instrumental role in establishing a robust governance and Interlock model and successfully transforming the Global Delivery Relationships. • Account Satisfaction Management :- SIP programs are executed successfully in many accounts stabilizing their delivery• Established and implemented the regular Account / Delivery Tracking and reporting of the metrics & Dash Boards• Implemented proactive Daily Service Monitoring by which witnessed reduction of escalations and hence handling escalation became easier yet efficient.• Initiated innovative Change failure management and ensured ongoing education for the stake holders and teams involved• Executed appropriate actions in driving more business from EMEA to the India GDC

Bengaluru Area, India

• Worked as Team member (Sept 04- Oct 05), Team Lead (Nov 05 – Mar 06) and Service Delivery Manager & People Manager (Mar 06 – Apr 08) for Diageo account in Intel Midrange and lead 40+ technical team members.• Managed NT/Win2000 Servers remotely using different tools like PC Anywhere, Terminal Client, Citrix and Dameware.• Concentrated on high quality deliverable to customer through a process driven environment.• Conceptualized and lead Implementation of many quality initiatives which made the Diageo account to green status from Red in a short span. • Successfully focused in technical growth of team members• Successfully moved 16 team members to the next level of their career path• Acted as Mentor of many team members and other resources in ITD GD• Best practices on Defect Prevention Initiatives in Diageo got adapted across multiple teams in India GDC. • Played a major role in LEAN implementation in Midrange competency, ITD GD• Made team and account audit ready and successfully completed external audits such as KPMG, PwC etc

Bangaon Area, India

• Worked as Team Lead of GCO Project for NT team with 10 members.• Managed NT/Win2000 Servers remotely using different tools like PC Anywhere, Net meeting, Terminal Client and Avocent.• Worked on Technical and process related issues.• Regular Health Check and Monitoring of Servers using tools like Dell Open Manager, Compaq Insight Manager and BMC Patrol.• Worked as a member of Process Development and Documentation team.• Done Backup Management using Tivoli, NT Backup, Veritas Etc. • Installed, Implemented and maintained 40 NAV servers remotely.• Worked as Domain Administrator in GE Capital International Services.• Implementation, Installation and Maintenance of 25 Compaq Servers done.• Installation, Configuration and Maintenance of Proxy Server and I-Gear done.• Maintenance of Network Attached Storage(NAS) done successfully

Thiruvananthapuram Area, India

Worked as System Administrator at Sim Soft Computers, Trivandrum, Kerala. Sim Soft Computers is a sister concern of C-Lands Software Solutions and a major web hosting and Application Development firm. They are also involved in network solutions and suppliers of systems.Responsibilities:6 Months worked in Hardware maintenance at various client locations.6 Months worked in customer support department.1 year worked with the projects of Network Installation, Implementing and Maintenance of clients

New Delhi Area, India

Azadpur, Delhi. Industrial Enterprise is 100% Export oriented ISO 9002 Certified Company engaged in the Production of automobile parts.Responsibilities:In-Charge of Quality Control activitiesImplementation of ISO 9002 CertificationIn-Charge in Internal Audit & Management Representative

Thiruvalla, Kerala

a Kerala Govt. owned ISO 9002 Certified Company engaged in the Production of Jelly Filled Telephone Cables and Major supplier of Dept. of Telecommunications (DoT)Responsibilities:Production SchedulingSupervision of Production and Maintenance Departments