Conducted outreach to schools and businesses to participate in the Situation Room ExperienceProctored Situation Room Experience crisis simulation for students and professionalsConducted archival research and created online museum exhibitsDeveloped curriculum for special workshops and new crisis simulations

Constituent and customer relationsConstituent casework and case management, interacting with various local and state government agenciesPlanned and staffed special community eventsLegislative researchProcessed public records requests

• Constituent relations and assisted with constituent case work • Research and analysis of legislation and wide array of research projects• Drafted formal letters and certificates• General office administrative duties

• Legislative research• Responded to constituent complaints, questions, and inquiries• Wrote formal correspondence on behalf of City Council and City Manager• Helped prepare council members for bimonthly City Council Meetings